2010
BSBA Major in Management
Polytechnic Univeristy of the Philippines
More Info About Me
More than 10 years of experience in Technical support for Windows troubleshooting software issues.
Was part of the Escalations Team and Support that handles the transition team helping them prepare in taking calls once they’re distributed to their own respective teams in the Operation.
Handled Root Cause Analysis for surveyed cases as Data Analyst, part of the Training and Quality Team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Tier 2 (Escalations Team)
(Technical Support Representative)
Calling customers with their scheduled callback escalations to continue troubleshooting with their Windows and Microsoft Office issues.
2020
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2021
Tier 2 (Escalations Team)
(Data Analyst)
Handled Root Cause Analysis for all advocate’s Non-HR surveyed cases.
Scrubbed Rave cases for both surveyed and non-surveyed cases.
2020
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2020
Tier 2 (Escalations Team)
(Floor Support (Transition Team))
Handled the transition team helping them prepare in taking calls once they’re distributed to their own respective teams in the Operation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.