Hi, I am Ivy Joy

About Me

I am a Virtual Assistant who can help businesses succeed both online and in their day-to-day operations. I have experience in managing social media, running Facebook ads, virtual reception, and handling emails. I excel at creating and implementing strategies to enhance online presence, and my analytical abilities allow me to identify opportunities for improvement.

Ivy Joy Supapo Miñoza
Bukidnon, Philippines
ivynijadine@gmail.com
Freelancer
View Work Hire Me

Professional Skills

Abilities that can help me succeed in my job
Social Media Management
Data Entry
Admin Assistance
Facebook Ads Management
Customer Service

Certificates

GVA
Top Customer Service Representative
Customer Service Recognition Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Arts Major in English Language

Bukidnon State University

2010
High School Diplomat

Nustra Señora del Pilar High School

February 2024 - Present
Lifewood Timber Flooring
(Virtual Receptionist)

Answer and direct incoming calls in a professional and timely manner.

Manage and respond to emails, ensuring prompt and accurate communication.

Schedule and manage appointments, meetings, and conferences.

Provide basic administrative support, such as data entry, filing, and recordkeeping.

Maintain accurate and up-to-date records of all communications.

Utilize office software and communication tools effectively.

2023 - 2024
Aurea's Media
(Virtual Assistant)

Administrative tasks, Facebook ads/campaigns management, Titktok Ads, Social Media Management, and General VA assistance.

2018 - 2022
Teleperformance
(Account and Technical Expert)

(T-Mobile Account Expert)
Handled inbound and outbound calls

Identified and maximized sales opportunities, and increased customer retention rates.

(T-Mobile Technical Expert)
Handled inbound and outbound calls

(Point of Contact when seniors are not available)
Acted as a dedicated team leader and took action when necessary.

2016 - 2017
Convergys
(Customer Service Representative)

Handled inbound and outbound calls

Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

My Services

Customer Service

Communicate, respond, and maintain a positive, empathetic, and a professional attitude toward customers at all times.

Social Media Management

Content creation, community management and engagement, develop and implement data-driven social media strategies.

Data Entry

Review, verify, enter, manage,maintain and organize.

Facebook Ads Management

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Email Management

Ability to manage and prioritize emails efficiently


Works

Social Media Management

Data Entry

Facebook Ads

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bukidnon,
Philippines
Email :
ivynijadine@gmail.com


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