B.S Computer Science major in Information Technology
Centro Escolar University
As a single mom and the primary breadwinner for my family, I've thrived in the fast-paced and demanding world of Information Technology (IT) within the Business Process Outsourcing (BPO) industry for over 18 years. This journey has not only equipped me with a deep understanding of IT systems and processes but has also honed my skills in multitasking, problem-solving, and effective communication. My ability to navigate complex technical challenges while balancing the responsibilities of single parenthood speaks volumes about my resilience, adaptability, and unwavering commitment to excellence.
Now, as I transition into the role of a Virtual Assistant, I bring with me a wealth of experience and a steadfast determination to exceed expectations. Leveraging my extensive background in IT, I am well-equipped to provide top-tier virtual support services to clients across diverse industries. Whether it's managing schedules, coordinating meetings, or handling administrative tasks with precision and efficiency, I am dedicated to delivering results-driven solutions tailored to meet the unique needs of each client.
Driven by a passion for continuous growth and a desire to make a meaningful impact, I am committed to delivering exceptional value as a Virtual Assistant. With a keen eye for detail, strong organizational skills, and a customer-centric approach, I am poised to streamline processes, enhance productivity, and contribute to the success of my clients' businesses. As I embark on this new chapter, I am confident in my ability to leverage my expertise, experience, and unwavering dedication to support clients in achieving their goals and unlocking their full potential.
Centro Escolar University
• Provided support for various software applications, including troubleshooting and
resolving issues related to installation, configuration, and daily use
• Provided support for various software applications, including troubleshooting and resolving issues related to installation, configuration, and daily use
• Troubleshot hardware malfunctions with clients devices, guiding them through repair or replacement procedures as necessary.
Ensure effective support and satisfaction for customers while maintaining smooth and efficient operations
accurately and efficiently input, update, and manage data within a computer system or database
Contribute to the financial stability and success of the organization by maintaining accurate financial records.