2007
Blank
Batangas National High School
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2025
Kalye Barako Brew Coffee Trading
(Chief Operation Officer, Social Media Manager)
Chief Operating Officer
Led overall business operations, ensuring efficiency in daily workflows, customer service, and supply chain management.
Developed and implemented strategies to improve profitability, cost control, and operational efficiency.
Managed supplier relationships, inventory, and procurement to maintain quality and budget targets.
Supervised and trained staff, fostering a high-performance team and a positive work environment.
Oversaw financial planning, budgeting, and revenue forecasting to support business growth.
Social Media Manager
Managed and grew the cafe’s online presence across Facebook and Instagram with 15,000+ followers.
Created engaging content (graphics, videos, and captions) to increase audience engagement and brand awareness.
Developed and executed social media campaigns aligned with business promotions and events.
Monitored analytics to assess campaign performance and adjust strategies accordingly.
Responded to customer inquiries and feedback, ensuring positive online reputation and engagement.
2019
-
2022
RKH Qitarat
(Line Controller)
• Manage the daily operation and service delivery of Doha Metro.
• Manage the main line and depot train operation
• Fault management including reporting, response and maintenance management
coordination activities
• Incident and emergency management
• Ensure the safe and efficient management of train movements on the network under
all operational modes
• Responsible for instructing the most suitable Station Master or train Attendant when
required
• Monitor the customer flows and movement on the Doha Metro system on both trains
and stations.
• Monitor and control wayside equipment, Tunnel Ventilation system and power.
• Managing Permit to works
• Implement SOPs related to the any failure.
2016
-
2019
SERCO Middle East
(Station Master)
• Enforce safety procedures and instructions and carry out necessary procedures to ensure the
safety of members of the public and employees of the railway
• Monitoring station equipment for any faults, raising service requests and following up for
faster rectification to enable passengers to make full use of all station assets
• Controlling and mitigating overcrowding in station and platforms to ensure that the
passenger flow is managed in orderly manner.
• Providing train services information and responding to passenger enquiries.
• Handling passenger complaints.
• Leading staff by example in giving world class customer service
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.