2022
Bachelor of Science Major in Customs Administration
Adamson University
More Info About Me
A diligent senior college student with 1 year of experience managing incoming messages and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages as a Messaging Expert in T-Mobile Account as well as in identifying and assessing customers' needs to achieve satisfaction. Awarded as the Top 7 Messaging Expert among 350+ employees in the 1st quarter of 2022. Seeking a role as a Virtual Assistant to leverage my skills in building rapport and communication, as well as to continue my passion for addressing clients or customers’ concern.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2022
TeleTech
(Production Mentor)
- Provide guidance, advice, feedback, and support to the mentee (newly hires).
- Provide answers to the questions by mentees regarding customer’s concerns during their communication.
- Provide ‘End of the Day Report’ of each mentee to the supervisor.
2021
-
2022
TeleTech
(Customer Service Representative)
- Answer incoming communications from customers
- Connect and resolve issues with customers using written/verbal communication
- Conduct research to provide answers for customers to resolve their issues
- Interpret financial transaction patterns and documents
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.