Hello!
I'm Ivy, a seasoned Store Operations Manager making an exciting shift into the role of a Virtual Assistant. I'm enthusiastic about embracing new challenges where I can leverage my extensive experience. With a solid foundation in efficiency, organization, and a dedication to customer satisfaction, I'm eager to contribute my skills to your business and ensure a smooth, enthusiastic collaboration
Sytems Technology Institute (STI) Quezon Avenue
- Manage and organize emails, including sorting, prioritizing, and responding to routine inquiries.
- Schedule and coordinate meetings, appointments, and travel arrangements using online calendars.
- Assist in data entry tasks, ensuring accuracy and consistency in various databases or spreadsheets.
- Conduct online research for various projects, compiling relevant data and insights.
- Create, format, and edit documents, presentations, and reports as needed.
- Manage social media accounts by scheduling posts, monitoring engagement, and responding to comments.
- Perform customer service duties, including responding to customer inquiries via email or chat.
- Maintain and update CRM (Customer Relationship Management) systems with client information.
- Assist in project management by tracking task progress, deadlines, and updates.
- Perform general administrative tasks that supports business operations
- Supervised daily store operations, consistently ensuring exceptional customer service, high-quality food standards, and strict maintenance of store cleanliness.
- Delivered administrative support by accurately inputting daily sales, monitoring performance using Excel templates, managing inventory, and handling other administrative tasks.
- Provided outstanding customer service by effectively managing staff and implementing operational standards.
- Managed the filing of store documents and SOP manuals, maintaining both digital and physical copies.
- Led the store to achieve certification as a training facility for four consecutive years.
- Played a key role in achieving sales targets and contributing to a 20% annual growth
Managed daily operations including staff scheduling, inventory control , sales target achievement and customer service.
Assist in the recruitment process from job posting, candidate sourcing to interviewing and onboarding.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Organize and prioritize emails, handle responses, filter spam, set up automation, ensure security, and provide performan
Provide exceptional administrative support through efficient use of office system and tools.