2019
Bachelor of Science in Computer Engineering
University of Cebu - Banilad
More Info About Me
Hi! I am Ivan, 25 years old from the beautiful islands of Cebu, Philippines. I am an aspiring virtual assistant who finds joy in helping other people achieve their goals. I am passionate and detailed in my work. I’m always excited to learn new things every day and I believe that “No one is useless in this world who lightens the burdens of another”.
I took up a Bachelor of Science in Computer Engineering and graduated last 2019. 2 months after graduating, I landed my first job as a technical support advisor in one of the largest BPO companies here in the Philippines. After 2 years and 4 months, I switched to my current company for the same role and I’ve been working here for almost 2 years now.
One of my passions is Photography. I love to capture great sceneries, foods, and beautiful occurrences or events. I believe that the only way to preserve and make a moment last forever is to capture it. Imagine how quickly a single photo can instill in you the thrill and excitement you felt back on that day.
My Skills and Competencies
Virtual Assistant
SEO Specialist
Customer Support
Content Creator
Photo/Video Editing
Certificates
My Experience and Education
2021
-
2023
TDCX Ph
(Technical Support Advisor)
Troubleshoot software and hardware issues on Apple products such as iPhone, iPad, Apple Watch & AirPods. Create repair tickets, schedule store appointments, and route customers to the correct support department. Address concerns related to Accounts & Billing including refund processing.
2019
-
2021
Concentrix Ph
(Technical Support Advisor)
Provide technical support via chat, email, and phone to Microsoft Office end-users. Offer remote sessions for efficient troubleshooting. Log and document each case properly, route customers to the appropriate department based on their issue scope, and schedule callbacks.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
SEO Content Creator
Create blog post and articles with SEO optimized content for your website to improve ranking on search engines.
Content Creator/Video Editor
Creating graphics, content, posters, and videos using Canva Pro, Adobe Photoshop, Filmora and CapCut.
Customer Support
Respond to customer inquiries. Assist them with their technical or non-technical concerns.