Bachelor of Science in Information Technology
University of Cebu – Main
Issa is currently working as a Data Engineering Sr Analyst. Her background in Robotics Processing Automation, shift management, quality assurance and technical support have equipped her with skills that enables her to deliver and offer her best self at work. She’s always willing to learn and is ready to take on new challenges. During her free time, she plays with her dogs, bonds with her family and reconnects with nature by going to the beach.
University of Cebu – Main
• Currently assigned as an RPA Process Architect where we assess processes if viable for automation, create timeline, assist projects that are opting to use RPA solutions and monitor developers under SDLC.
• I have also worked as an RPA Developer mostly using Automation Anywhere with VBA integration for bots performing the following but not limited to: Report Generation, Email Monitoring, Shakedowns and Ticket Creation.
• I was also previously assigned in a multinational consumer electronics retailer as the Shift Lead/Supervisor where I was responsible for units delivery, managing and meeting KPIs/metrics, queue management, shift management. On top of this, I have also performed several adhoc tasks such as managing the Team’s RIRO, labor validation, and maintaining documents for BRS.
Audits, assists and monitors agent’s performance and sessions to assure the chat and call quality adherence. Evaluates the new hires’ 6-week NPS scores and comments.
Teaches students with basic computer programming and computer fundamentals.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.