2020
Bachelor of Science in Information Technology
STI College Davao
More information about your technical guy below :
In a technical and virtual environment, to follow a demanding career with commitment and provide my efficiency to the utmost wherever I serve my duties that will discover the potential in me.
Adaptable
Project Management
Teamwork
Time Management
Effective Communication
Critical Thinking
My Skills and Competencies
FB Ads Specialist
Technical Support
Ecommerce Virtual Assistant (Shopify)
Data Entry
Certificates
My Experience and Education
2023
-
2024
VXI Global Holdings BV
(Technical Support / Tier 2 Billing Support)
Provided expert billing / technical assistance to customers via phone, email and chat, resolving complex billing, software and hardware issues.
Inbound Voice, Chat Support, Email Handling, Back Office Work, Escalating Bugs and software issues via JIRA tool, supervisor chat / calls.
Using Zendesk CRM Software tool for documenting support interactions and solutions in a detailed knowledge base for future reference and to improve response times.
2022
-
2022
IQor Philippines
(Customer Service Representative)
Delivered exceptional service to customers via phone, email, and chat, addressing inquiries, processing orders, and resolving issues promptly.
Assisted customers with account management, including billing inquiries, service changes, and troubleshooting technical issues.
Addressed and resolved customer complaints and concerns, offering solutions and alternatives to ensure customer satisfaction.
My Services
Technical Support
Provides assistance and solutions to customers experiencing technical issues with products, services, or systems.
Virtual Assistant
Provides administrative, technical, or creative assistance to clients remotely.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.