2020
Bachelor of Science in Information Technology
Negros Oriental State University
More Info About Me
My name is Irwellgenn T. Partosa, but you can call me Genn. I am 25 years old, and I have a bachelor's degree in Information Technology. I love running and hiking, engaging in running and hiking has been my anchor in navigating stress. Through these activities, I cultivate a lifestyle that nurtures my well-being and fosters positive thoughts.
My first work is a "Weigher" on an international oleochemical manufacturing plant situated nearby. I encountered numerous challenges and, with perseverance and dedication, I earned a promotion within 6 months to become an Administrative Office Staff.
During this transition, I acquired new proficiencies, such as utilizing Oracle NetSuite for accounting and procurement tasks, and honed my communication abilities by engaging with diverse clients. Afterward, I secured a position at a BPO company as a customer service representative specializing in chat and email support. Our department handles state-of-the-art camera products, guiding customers through setup, troubleshooting issues, and elucidating the latest features available on our cameras.
Throughout my past jobs, I've gleaned insights into myself, mastering timely task management, testing my patience against various obstacles, and continually enhancing my skills through self-directed learning in the face of challenges.
When it comes to describing myself, I'd like to highlight that I'm hard-working and honest. I'm always eager to learn new skills and I'm known for being a good-natured, polite, and reliable individual. I adapt to new tasks with ease and am outgoing and tactful. Moreover, I'm effective at listening and problem-solving, which contributes to a good working environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service (Chat & Email Support)
Facebook Ads Manager
Certificates
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My Experience and Education
2024
-
2025
Remote
(Email & Social Media Support Expert)
•Resolved issues with missing products, refunds, reviews, and free gifts promptly.
•Guided customers on reselling eBooks, covering pricing, marketing, and platform usage.
•Delivered professional and empathetic customer support.
•Addressed technical issues with digital downloads for seamless access.
•Collected and analyzed feedback to improve customer satisfaction.
AI PRODUCT SUPPORT
•Create info-products using the team ChatGPT account.
•Input the prompts given for each project into ChatGPT.
•Helping create a digital info-product.
2024
-
2025
Ola Vila Couture
(Facebook Ads Manager)
•Creating attention-grabbing short video reels to engage audiences.
•Designing compelling posts to enhance brand interaction and visibility.
•Conducting research using Facebook Ad Library to develop effective ad strategies.
•Managing targeted Facebook Ads campaigns to drive traffic and achieve business goals.
•Responding promptly to Facebook inquiries, ensuring excellent customer service.
•Increasing followers and engagement with tailored content strategies.
2023
-
2023
ECENTERPRISES GROUP MANILA INC.
(Customer Service Representative- Chat and Email (Technical Account))
● Assisting customers with setup, troubleshooting issues, and understanding the
latest features of our cameras, services, and tracking their orders via chat and
email.
● Providing step-by-step guidance to help customers resolve hardware or
connectivity problems.
● Clarifying technical concepts in a clear and understandable manner for non-
technical customers.
● Supplying accurate information about products, services, pricing, and technical
specifications.
● Handling customer concerns, complaints, and feedback with courtesy and
empathy.
● Building strong connections with customers through effective communication and
problem-solving.
2022
-
2023
All Natural Coco Products Inc.
(Administrative Office Staff)
• Carried out daily purchasing tasks to ensure smooth operations within the
procurement department.
• Efficiently managed purchasing responsibilities using ORACLE NETSUITE.
•Provided assistance with various general office duties including filing,
photocopying, scanning, and document organization.
• Specialized in data encoding using Microsoft Excel as part of my role as an
administrative office staff.
• Carefully converted raw data into well-organized spreadsheets, ensuring clarity
and effectiveness.
• Maintained the inventory of office supplies and placed orders as necessary to
keep supplies stocked.
• Accurately and efficiently entered data into spreadsheets, databases, and other
software systems.
2021
-
2022
All Natural Coco Products Inc.
(Weigher)
• Managed customer relations, supervised shipping, and coordinated logistics to
ensure accurate product weights for customer orders.
• Utilized the CBK Scale System to accurately determine inbound and outbound
weights, facilitating easy comparison between customer orders and All Natural
Coco Products Inc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service ( Chat & Email Support)
Assisting with setup, troubleshooting, order tracking, providing info, and addressing customer concerns with care
Facebook Ads Manager
Creating and managing Facebook Ads, optimizing performance, and designing engaging content to boost ROI.
Graphic Design
Creating visuals for campaigns, designing overlays, and editing videos and photos.
Testimonials
Ola Vila Couture
Owner of Ola Vila Couture
FB Page: 791 Likes, 821 Followers
https://www.facebook.com/OlaVilaCouture
Hello Irwellgenn,
A huge thank-you for the amazing work on our video reels and photo posts! They capture our brand beautifully and have already made a great impression. Your creativity and precision truly stand out. I’m so pleased with the outcome!
Best wishes,
Ola Vila Couture