2020
Bachelor of Science in Information Technology
Negros Oriental State University
More Info About Me
Hi, I’m Irwellgenn Partosa, but you can call me Genn! I’m a dedicated Virtual Assistant from the Philippines, committed to helping businesses and entrepreneurs streamline their tasks and manage their schedules efficiently.
With experience in administrative support for both companies and self-employed professionals, I specialize in:
✅ Administrative Assistance – Keeping operations organized and efficient
✅ Facebook Ads Management – Targeting the right audience for business growth
✅ Customer Service (Chat & Email Support) – Ensuring excellent client interactions
✅ Graphic Design – Creating visually appealing content
My goal is to help your daily operations run smoothly so you can focus on what truly matters. Let’s connect and discuss how I can support your business success. I look forward to collaborating with you!
My Skills and Competencies
Social Media Management
Graphic Designer
General Virtual Assistant
Customer Service (Chat & Email Support)
Facebook Ads Manager
Certificates
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My Experience and Education
2024
-
2025
Barker Publishing Network
(Email & Social Media Support Expert)
•Resolved issues with missing products, refunds, reviews, and free gifts promptly.
•Guided customers on reselling eBooks, covering pricing, marketing, and platform usage.
•Delivered professional and empathetic customer support.
•Addressed technical issues with digital downloads for seamless access.
•Collected and analyzed feedback to improve customer satisfaction.
AI PRODUCT SUPPORT
•Create info-products using the team ChatGPT account.
•Input the prompts given for each project into ChatGPT.
•Helping create a digital info-product.
2024
-
2025
Ola Vila Couture
(Facebook Ads Manager)
•Creating attention-grabbing short video reels to engage audiences.
•Designing compelling posts to enhance brand interaction and visibility.
•Conducting research using Facebook Ad Library to develop effective ad strategies.
•Managing targeted Facebook Ads campaigns to drive traffic and achieve business goals.
•Responding promptly to Facebook inquiries, ensuring excellent customer service.
•Increasing followers and engagement with tailored content strategies.
2023
-
2023
ECENTERPRISES GROUP MANILA INC.
(Customer Service Representative- Chat and Email (Technical Account))
● Assisting customers with setup, troubleshooting issues, and understanding the
latest features of our cameras, services, and tracking their orders via chat and
email.
● Providing step-by-step guidance to help customers resolve hardware or
connectivity problems.
● Clarifying technical concepts in a clear and understandable manner for non-
technical customers.
● Supplying accurate information about products, services, pricing, and technical
specifications.
● Handling customer concerns, complaints, and feedback with courtesy and
empathy.
● Building strong connections with customers through effective communication and
problem-solving.
2022
-
2023
All Natural Coco Products Inc.
(Administrative Office Staff)
• Carried out daily purchasing tasks to ensure smooth operations within the
procurement department.
• Efficiently managed purchasing responsibilities using ORACLE NETSUITE.
•Provided assistance with various general office duties including filing,
photocopying, scanning, and document organization.
• Specialized in data encoding using Microsoft Excel as part of my role as an
administrative office staff.
• Carefully converted raw data into well-organized spreadsheets, ensuring clarity
and effectiveness.
• Maintained the inventory of office supplies and placed orders as necessary to
keep supplies stocked.
• Accurately and efficiently entered data into spreadsheets, databases, and other
software systems.
2021
-
2022
All Natural Coco Products Inc.
(Weigher)
• Managed customer relations, supervised shipping, and coordinated logistics to
ensure accurate product weights for customer orders.
• Utilized the CBK Scale System to accurately determine inbound and outbound
weights, facilitating easy comparison between customer orders and All Natural
Coco Products Inc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service ( Chat & Email Support)
Assisting with setup, troubleshooting, order tracking, providing info, and addressing customer concerns with care
Facebook Ads Manager
Creating and managing Facebook Ads, optimizing performance, and designing engaging content to boost ROI.
Graphic Design
Creating visuals for campaigns, designing overlays, and editing videos and photos.
Testimonials
Ola Vila Couture
Ola Vila Couture📍 Facebook Page: 791 Likes, 821 Followers🔗 https://www.facebook.com/OlaVilaCouture
Huge thanks for the amazing video reels and photo posts! They beautifully capture our brand and have made a great impression. Your creativity and precision truly stand out. So pleased with the outcome! Ola Vila Couture