2020
Bachelor of Science in Information Technology
Negros Oriental State University
More Info About Me
My name is Irwellgenn T. Partosa, but you can call me Genn. I am 25 years old, and I have a bachelor's degree in Information Technology. I love running and hiking, engaging in running and hiking has been my anchor in navigating stress. Through these activities, I cultivate a lifestyle that nurtures my well-being and fosters positive thoughts.
My first work is a "Weigher" on an international oleochemical manufacturing plant situated nearby. I encountered numerous challenges and, with perseverance and dedication, I earned a promotion within 6 months to become an Administrative Office Staff.
During this transition, I acquired new proficiencies, such as utilizing Oracle NetSuite for accounting and procurement tasks, and honed my communication abilities by engaging with diverse clients. Afterward, I secured a position at a BPO company as a customer service representative specializing in chat and email support. Our department handles state-of-the-art camera products, guiding customers through setup, troubleshooting issues, and elucidating the latest features available on our cameras.
Throughout my past jobs, I've gleaned insights into myself, mastering timely task management, testing my patience against various obstacles, and continually enhancing my skills through self-directed learning in the face of challenges.
When it comes to describing myself, I'd like to highlight that I'm hard-working and honest. I'm always eager to learn new skills and I'm known for being a good-natured, polite, and reliable individual. I adapt to new tasks with ease and am outgoing and tactful. Moreover, I'm effective at listening and problem-solving, which contributes to a good working environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2023
ECENTERPRISES GROUP MANILA INC.
(Customer Service Representative- Chat and Email (Technical Account))
● Assisting customers with setup, troubleshooting issues, and understanding the
latest features of our cameras, services, and tracking their orders via chat and
email.
● Providing step-by-step guidance to help customers resolve hardware or
connectivity problems.
● Clarifying technical concepts in a clear and understandable manner for non-
technical customers.
● Supplying accurate information about products, services, pricing, and technical
specifications.
● Handling customer concerns, complaints, and feedback with courtesy and
empathy.
● Building strong connections with customers through effective communication and
problem-solving.
2022
-
2023
All Natural Coco Products Inc.
(Administrative Office Staff)
Carried out daily purchasing tasks to ensure smooth operations within the
procurement department.
Efficiently managed purchasing responsibilities using ORACLE NETSUITE.
Provided assistance with various general office duties including filing,
photocopying, scanning, and document organization.
Specialized in data encoding using Microsoft Excel as part of my role as an
administrative office staff.
Carefully converted raw data into well-organized spreadsheets, ensuring clarity
and effectiveness.
Maintained the inventory of office supplies and placed orders as necessary to
keep supplies stocked.
Accurately and efficiently entered data into spreadsheets, databases, and other
software systems.
2021
-
2022
All Natural Coco Products Inc.
(Weigher)
Managed customer relations, supervised shipping, and coordinated logistics to
ensure accurate product weights for customer orders.
Utilized the CBK Scale System to accurately determine inbound and outbound
weights, facilitating easy comparison between customer orders and All Natural
Coco Products Inc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.