2014
Bachelor of Science in Hotel and Restaurant Management
Centro Escolar University
More Info About Me
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. With over 8 years of experience.
My Skills and Competencies
Data Entry
Email Management
Customer Service
Phone Support
Certificates
×
![]()
My Experience and Education
2021
-
2022
Freelance
(Virtual Assistant)
- Doing administrative tasks for an American based insurance company.
- Prepare Quotes for Personal insurance such as Home, Auto, Boat and Umbrella
- Also checking the paperworks if they are signed and the policies are matching what the clients signed up for.
- Also work on client’s email if there’s a task that needs to be done or assigned to.
2020
-
2021
Concentrix
(Technical support)
- Taking calls and assisting customers with both technical and billing concerns for a big tech company in the United States.
- Also taking escalation calls regarding possible software or hardware problems of the devices.
- Ensuring overall satisfaction with regards to issue being resolved.
2016
-
2020
Taskus Inc
(Nesting support for delivery and ride-sharing app)
- Responsible for training new hires
- Auditing their calls and emails handled per day
- Ensuring they would be properly responding to the queries of their callers
- Making sure to help them improve on their metrics
- Coaching and endorsing candidates for production
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.