2019
Bachelor of Business Administration major in Marketing Management
Our Lady of Fatima University
More Info About Me
Experienced Social Media Manager with a talent for crafting engaging content. Skilled in strategy development, analytics, and staying ahead of trends. Strong communicator and team player with a proven ability to solve problems and plan effective campaigns.
My Skills and Competencies
E-Commerce management
Event Planning
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2023
The Purple Bella
(Social Media Marketer and Content Creator (FREELANCE))
Develop new and creative ways to generate buzz through content creation. Monitor and interact with users on social media and online communities to promote content.
2019
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2023
Psicom Publishing, Inc.
(Marketing Assistant)
• Implements social media posting schedule, considering web traffic, and customer engagement metrics for optimum results.
• Produces contents for websites and social media channels to enhance brand visibility.
• Manages online shops including Shopee, Lazada, Shopify and TikTok Shops.
• Handles complaints calmly and professionally and providing appropriate solutions to promote customer satisfaction.
• Stocks and rotates inventory regularly.
• Plans and spearheads book signing events and seminars.
• Organizing and scheduling appointments for authors.
• Book travel arrangements and venue for book signing events
• Arranges logistics of materials needed for the events.
2022
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2022
Psicom Publishing Inc.
(Proofreader (Freelance))
• Read and evaluate written text for grammatical and typographical error
• Evaluate the dimensions of page elements such as images, text spacing and positioning to ensure they conform to set specifications
• Compare typeset proofs against original copy to identify errors or omission
2021
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2023
Sanctum Press
(Marketing Assistant)
• Creates engaging content on Facebook.
• Produces content for online marketing platforms, including TikTok and Facebook, on a daily to weekly basis.
• Manages online shops including Shopee and Shopify
• Updates internal databases with order details
• Plans and spearheads book signing events for self-publish authors
06/2019
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09/2019
Teleperformance
(Customer Service Representative)
• Manage large amounts of incoming phone calls and generate sales leads
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
My Services
E-commerce Management
Experience in handling multiple E-commerce platforms such as TikTok shop, Shopee, FB Marketplace, Lazada and Shopify.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Data entry from a variety of sources, including handwritten documents, PDFs, and spreadsheets
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Facebook Ads Management
Experience in helping businesses achieve their marketing goals through effective campaign creation and management.
Testimonials
TR
You are doing great. I appreciate your drive and eagerness to complete the assignments, ask questions and make quick adjustments based on my feedback. I also appreciate your willingness to learn new things. This shows great courage. Also, it really warms my heart that you find passion in what we are doing.
MK
"I greatly appreciate Iris for always taking the initiative and being proactive. Her dedication and commitment have been invaluable to our projects. Iris, you'll always have a place on my team."
SWC, SCC
"It’s all teamwork. Without you, I wouldn’t be where I am today right now also and as I was writing to you before I really felt like God‘s directing me to come to the Philippines so I’ll have to make that happen. For sure."
"You have been amazing this week my love. I wouldn’t of been able to do anything without you."
"Thank God thank you with your amazing help today. Babe 🌺💯💃🏽 we did it. We smashed it out. "
"Thank you so much. This day has been so many. It’s so lovely. I love it. It’s crazy and also I need to look for a ticket for you. You reckon you would be able to come to Sydney?" (My client flew me to Sydney)