2012
Bachelor of Science in Nursing
Bataan Peninsula State University
About Me
Hey there! I am Irish Rose Villegas, you can call me Ayeesh! I have more than 10 years of experience as a customer service representative and I am ready to take a new step as a virtual assistant! My capabilities are ever-expanding as I constantly strive to learn and push beyond my comfort zone.
Driven by a passion for helping others, I am dedicated to streamlining processes and delivering exceptional service—with heart. Whether supporting individuals or improving systems, I lead with empathy, efficiency, and a commitment to meaningful impact. Putting people first while achieving results has always been at the core of everything I do.
I'm proficient in Microsoft Office, Outlook, Google Workspace, and enjoy building clean, reliable systems that keep operations running smoothly. I thrive in fast-paced environments, adapt quickly to new tools, and take pride in handling tasks whether it’s scheduling, inbox management, or data entry with accuracy, confidentiality, and care.
If you're looking for a reliable, detail-oriented, and proactive virtual assistant to support your business, let’s connect! I’d love to discuss how we can work together to bring your goals to life.
My Core Competencies
Social Media Management & Graphic Design
Email & Calendar Management
Data Entry & Online Research
Customer & Service Support
Time Management & Multitasking
Project Management
Certificates
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My Work Expertise
2016
-
2025
IQOR PHILIPPINES (RMS)
(Customer Service Specialist)
Provided exceptional customer service over the phone, chat and email by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a timely manner.
Collaborated with team members to improve service delivery and streamline operations, leading to increased customer retention.
Ensured all customer interactions were documented accurately in the system to facilitate follow-up and maintain customer records.
2012
-
2015
Convergys Philippines (Concentrix)
(Sales Specialist)
Processed and managed orders, ensuring timely delivery and coordinating with logistics teams to meet client expectations.
Identified opportunities for upselling and cross-selling additional products and services to enhance customer satisfaction and boost sales.
Maintained in-depth product knowledge to offer informed recommendations and guide customers in making informed purchasing decisions.
What I Bring to the Table
Email & Calendar Management
Skilled in managing emails and calendars, scheduling meetings, organizing tasks, and prioritizing communications.
Customer & Service Support
Helping customers with questions, issues, orders, tech support, feedback, and account assistance.
Graphic Design
Creative in graphic design; skilled in Canva, branding, layouts, and creating engaging visuals for digital platforms.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.