2018
Mass Communication
Lyceum of the Philippines Batangas
More Info About Me
Experienced BPO professional turned freelance virtual assistant with a strong background in team leadership and executive support. Successfully promoted to Team Leader in the BPO industry, overseeing agents and achieving performance targets. Transitioned to freelance work as an Executive Assistant to a prominent company in Seattle, Washington. Exceptional multitasking, organizational, and problem-solving skills. Passionate about delivering high-level support and contributing to organizational success.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2023
PCAM Services Inc.
(Executive Assistant)
- Managing the Buildertrend software
- Making sure all technicians are working with their assigned jobs
- Checking the time clocks of the technicians
- Sending out billing requests for the Maintenance jobs
- Managing and organizing financial data, specifically invoices, using Microsoft Excel
2023
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2023
R Mo Diversity Solutions
(Administrative Assistant (Part-time))
- Managed appointments and calendars, as well as scheduled meetings with new and existing clients.
- Organized and maintained information on clients, and other digital documentation.
- Sent out emails to the clients regarding updates about their certifications.
2022
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2023
Satellite Office
(CSR Agent)
- Handling inbound and outbound calls for owners and borrowers
- Investigating complex email tickets using Zendesk tool (i.e lost/stolen cars, delay bookings, and damage reports)
- Working on escalation emails
- Handling live chats using Zendesk tool
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.