2020
Bachelor of Elementary Education
University of Eastern Philippines - PRMC
Your Excellent VA
Hi, I'm Irish, I bring over 2 years of experience in customer support and a licensed teacher here in the Philippines. As your virtual assistant, I am committed to delivering efficiency and expertise to meet your digital needs. My flexibility and organizational skills ensure seamless support tailored to enhance your productivity and satisfaction.
I look forward to discussing how I can contribute to your team!
My Skills and Competencies
Lead Generator
Drop shipping Shopify
Customer Service
Certificates
×
![]()
My Experience and Education
2023
-
2024
TaskUs Fort Excellence | Supima Square Bldg. 1, Meycauayan, Bulacan
(Dispute Resolution Fraud Team)
| Handle a variety of disputes, including customer complaints and internal conflicts
| Identify the root causes of disputes and develop effective resolution strategies
| Maintain detailed records of all disputes and their resolutions.
2023
-
2024
TaskUs Fort Excellence | Supima Square Bldg. 1, Meycauayan, Bulacan
(Customer Support)
| Identify and assess customers’ needs to achieve satisfaction.
| Build sustainable relationships and trust with customer accounts through open and interactive communication
| Provide accurate, valid and complete information by using the right methods/tools
Take the extra mile to engage customers.
2022
-
2023
Ibex Global Solution | 5/F Gateway Tower 2, Araneta Center Cubao, Quezon City
(Customer Service Representative)
| Listen to customers questions and concerns and provide provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
| Provide information about products and services. Review customer accounts and make changes, if necessary.
| Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
2021
-
2022
Sykes Asia Inc. | Glorietta BPO 1 Office Tower, Hotel Dr, Ayala Center, Makati, 1224 Metro Manila
(Customer Service Representative)
| Will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
| Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, and escalate as necessary.
| Demonstrate strong domain knowledge and communicate accurate information to customers.
My Services
Dropshipping Shopify
Dropshipping services for Shopify can handle product sourcing, inventory management, and order fulfillment, allowing you
Customer Support
Provide help when customers have trouble with a company's products or services.
Lead Generator
Finding and engaging potential customers for the organization to build a stronger, deeper sales funnel.