2017
B.S. Financial Management
Pamantasan ng Lungsod ng Marikina
More Info About Me
I am Irish. I love reading manga and watching movies as well as playing online games. I have a 1 yr old daughter. I've been in the customer service industry for more than 5 years now.
In my previous job as a live chat/messaging associate and a subject matter expert, I highly maintain a functional work environment while delivering excellent customer service. I have problem-solving skills and can work independently with a little oversight. I respond to clients promptly and have experience with Zendesk and other ticketing tools.
As a very competent customer service associate, I would bring a satisfactory output, and a dedicated, reliable, and driven attitude to any role.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Mazuma USA
(Client Success Manager)
• Communicating with business owners in the US via e-mail, chat, and calls.
• Handling basic tax filing questions for an accounting firm in the US.
• Updating CRM and customer dashboards from time to time.
• Responsible for the day-to-day functional supervision of non-exempt work groups,
including work assignment and attendance monitoring; providing input into
selecting, training, developing, and completing performance appraisal of work
group(s) in accordance with the organization’s policies.
• Consistently monitor the team to proactively identify potential problems and ensure
appropriate parties are engaged through to resolution.
2019
-
2020
N.Rich ABM Service
(Sales Development Representative)
•Leverage outbound channels (primarily LinkedIn and email) to reach out and engage with users and influencers up to top-level executives in our target customer profiles offer a personalized value the proposition, and invite qualified leads to introductory calls with Account Executives.
•Involved in finding the right influencers / decision-makers in a company, engaging, building rapport, collecting referrals, offering a unique value the proposition, following up, nurturing, and creating a sales pipeline.
•Verify leads gathered from different lead sources and creating a market segmentation based on the prospect's need for ABM.
•Qualify leads through various platforms such as SEMrush and check recent funding using Crunchbase
2017
-
2019
Afni Philippines
(Chat/Technical Support/ Sales)
-Providing excellent customer/technical service through chat and messaging apps, meeting goals set by management and client. After regularization, I was promoted as a mentor supporting new hires to pass from product-specific training to production. Also an the ace player when it comes to team stats. I was cross trained to handle B2B sales
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.