2016
Bachelor of Science in Information Technology
Pangasinan State University
More Info About Me
My name is Irish de Guzman. I'm a technical support representative and quality specialist. I specialize in troubleshooting technical issues on computers, mobile devices, applications, software, auditing, coaching agents, and supporting teams through focused and stratified monitoring.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Sutherland Global Services
(Senior Quality Specialist – Customer Experience Specialist)
• Audit and Coaching for agent and support team through Focused and Stratified Monitoring and sends recommendations based on the Sutherland Employee Handbook
• Manage and track Process Deviation case status
• Discuss Quality Monitoring Form to new hires
2016
-
2021
Sutherland Global Services
(Technical Support Representative/Consultant)
• Provides excellent customer service by assisting them depending on their needs - courteously, professionally & assertively
• Offers troubleshooting regarding technical issues on computer, mobile devices, application, software, etc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.