2016
BS Hotel and Restaurant Technology
Iloilo Science and Technology University
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
MTM Group
(Sales and Customer Service)
Prospecting leads and contacting them to pitch the gym facility and services.
• Setting up meetings and giving tour with the prospective clients.
• Presenting the facility and explaining services to the client.
• Negotiating contracts to arrive at the best deal for the client and organization both.
• Guiding customers for suitable service package selection based on their requirements and use
case.
• Follow up on sales inquiries coming in through website, emails, ad campaigns, and inbound
calls.
• Maintaining long-term relationships with clients through effective after-sales support.
• Maintaining long-term, meaningful relationships with existing clients to retain business from
them.
• Up selling with upgrades and additional products/ services to the existing clients.
• Reviewing feedback from the members and implementing necessary changes with the help of
internal
teams.
• Deal with the customers via emails, over the phone, or face to face
• Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve,
then forward
the problem to the superiors.
2020
-
2023
Tawar Mall
(Operations Coordinator/ Executive Secretary)
• Developing team schedule and disseminating task to the team.
• Provided direction and guidance to internal teams to achieve targets.
• Developed and implemented daily operations plans such as delivery routes, employee
assignments and
promotional strategies.
• Working closely to general manager and coordinate plans and strategy to other department
heads.
• Oversaw day-to-day operations of operations teams.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Scheduled meetings for senior management team and booked conference rooms
• Set, enforce, and optimized internal policies to maintain responsiveness to demands.
• Monitored employee productivity and optimized procedures to reduce costs.
2018
-
2020
Armada Retail Concept
(Sales Associate)
• Organized racks and shelves to maintain store visual appeal, engage customers and promote
specific
merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Increased sales by offering advice on purchases and promoting additional products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.