2016
Bachelor of Science in Business Administration Major in Management
Rizal Technological University
More Info About Me
Hi, I am Irish Bucaling. You can also call me Ai-Ai. I am 30 years old, single and I am from Bacolod City. My hobbies include watching documentaries, cooking, singing, and playing our dogs.
I am also a dedicated and driven professional with extensive experience working in a fast-paced environment. Seeking to leverage my strong interpersonal communication, customer service skills, technical knowledge, and attention to detail in order to provide effective support in the organization in achieving its goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2024
STRAIVE (formerly SPi)
(Journal Editorial Office Assistant (Work from home Set-up))
▪ Managed portfolio of assigned journals, ensuring compliance with client requirements are met.
▪ Responds promptly and answers/resolves customer inquiries and complaints.
▪ Investigates and resolve service issues and/or product problems.
▪ Managed customers' database accounts, performed customer verification and processed
applications, orders and requests.
▪ Works with administration: forwards requests and unresolved issues onto the relevant
department
▪ Kept records of customer interactions and actions taken, including transactions, comments,
inquiries and complaints.
2021
-
2021
CONCENTRIX
(Advisor 1, Customer Service Financial Account - Seasonal)
▪ act as a liaison, provide product/services information, answer questions, and resolve any
emerging problems that our customer accounts might face with accuracy and efficiency.
▪ manage account records, process transactions, and analyze financial data
2020
-
2020
CONCENTRIX
(Advisor 1, Customer Service Retail Account - Seasonal)
▪ Assist customer in placing orders
▪ Documents sales by creating or updating customer profile records.
▪ Manages financial transactions.
▪ Processes online payments.
▪ Alerts management of potential security issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.