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BS Computer Science
Adamson University
Get to know me
I am an enthusiastic and career-driven professional with over 12 years of experience in the BPO industry. As a Subject Matter Expert and Liaison, I have gained extensive knowledge and expertise in this field, and I am constantly striving to learn and grow in my career.
In addition to my professional achievements, I am happily married and the proud mother of three young professionals. Family is essential to me, and I strive to balance my career with my personal life to ensure I can be fully present for both.
Outside of work, I am actively involved in my community and serve as a finance officer and church admin in my local church. I am passionate about giving back and positively impacting the lives of those around me.
Thank you for taking the time to visit my website, and I look forward to connecting with you soon!
My Skills and Competencies
Social Media Manager
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Concentrix Daksh
(Subject Matter Expert / Liaison)
• Supported enterprise and business goals by coordinating daily administrative tasks and operational functions.
• Designed and prepared technical reports, studies and related documentation.
• Evaluated line of business performance with clients and managers.
• Worked with multidisciplinary teams in process rollout, effectively addressing inquiries and troubleshooting issues.
• Handled escalations, assisted access requests and provided support in creating IT Service Center Ticket.
• Developed and presented business cases, presentations and reports to senior management.
• Trained and mentored new personnel hired to fulfill various roles
2014
-
2019
Concentrix Daksh
(Senior Technical and Application Support)
• Promoted to Senior Technical and Application Support for Messaging and Inbound
• Delivered services to customers and dealers within specific timeframes.
2011
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2014
Concentrix Daksh
(Technical& Application Support for Messaging)
•Assisted General Motors Dealerships with their concerns about applications and websites
• Performed troubleshooting for dealership’s computers, courses not functioning properly, transmitting of dealerships reports.
• Skilled in assisting queries about dealerships browsers; eg: Google Chrome, Microsoft Edge/Internet Explorer and Excel settings.
My Services
Social Media Manager
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.