2021
Hotel and Restaurant Services
STI Computer College
More Info About Me
Hello, my name is Irene Pienda, and I am a 27-year-old single individual residing in the capital city of the Philippines.
For almost four years, I held the position of Operational Manager, overseeing various teams in the e-commerce department. In my previous role at JPH HARDWARE INC, I managed teams comprising accountants, graphic artists, live streamers, warehouse personnel, and customer service representatives. Additionally, I supervised the operations of multiple online platforms, including TikTok, Shopee, and Lazada. I successfully handled ten stores across different platforms.
Managing such a diverse range of tasks was undoubtedly challenging; however, my dedication and passion for the e-commerce industry enabled me to lead the company to achieve its monthly and annual sales targets. I am proficient in computer-related tasks such as creating daily sales trackers, managing schedules, and solving problems efficiently.
I believe that I would be an excellent fit for the role of E-commerce Virtual Assistant / Data Entry Virtual Assistant due to my prior work experience, as well as my willingness to take on additional responsibilities within the company. I am eager to expand my knowledge and skills and firmly believe that this opportunity will provide invaluable growth prospects. I am excited to discuss how I can contribute to the success of your company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Operations Manager
Customer Service Representative
Certificates
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My Experience and Education
2017
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2018
Lighting Success
(Accounting Assistant)
Assisting the accounting department in organizing and categorizing all sales invoices, attending to daily bank visits to update the company passbook, ensuring timely release of weekly employee salaries, and managing the compilation of daily sales data charts.
2021
-
2025
JPH Hardware Inc.
(Operational Manager)
▪ Monitoring seller center of three platform (Lazada, Shopee and Tiktok) Handling total of 10 stores.
▪ Responding in a timely manner to service issues and requests
▪ Creating DTR every cut off
▪ Setting up accounts for new store
▪ Assisting warehouse staffs
▪ Assist in resolving any account problems
▪ Answer calls from customers regarding their inquiries
▪ Prepare and modify documents including correspondence, reports, drafts, memos and emails
▪ Schedule and coordinate meetings and appointments.
▪ Maintain high GMV and shop performance
2021
-
2025
JPH Hardware Inc.
(Customer Service Representative)
Responding to client inquiries via email, phone, and live chat on product information, order status, payment issues, shipment details, and return policies. Troubleshooting order issues, responding to complaints, and developing effective solutions to client concerns. Process return requests, provide return instructions, and manage product exchanges in accordance with business standards. Analyzing client difficulties, determining root causes, and developing effective solutions to efficiently fix problems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
Responding to client inquiries via email, phone, and live chat on product information, order status, payment issues, shi
E-Commerce VA
As the overseer of daily operations for an e-commerce platform, I am responsible for ensuring the seamless fulfillment o