Hey I am Ireen

More Info About Me

Hello! I'm Ireen from the Philippines. I am an experienced social media manager with a background in telemarketing for various campaigns. I have a strong understanding of customer behavior and communication techniques that can be applied to social media strategies. My telemarketing experience has equipped me with the skills to effectively engage with audiences, build relationships, and drive conversions through personalized outreach. I am confident in utilizing these skills to enhance the effectiveness of social media campaigns and maximize results for your brand.

Outside my work, I enjoy visiting new cafes and I find inspiration in continuing my studies during weekends.

As a virtual assistant, my ultimate goal is to provide exceptional support and assistance to my clients, ultimately contributing to their success, and I am excited about the journey ahead. My success as a virtual assistant is directly tied to the success of my clients, and I am committed to fostering a collaborative and productive partnership that drives mutual growth and accomplishment. Let's work together towards achieving your goals and unlocking full potential of your business. I look forward to connecting with you.

Ireen M. Mana-ay
Sto. Tomas City, Batangas, Philippines
Freelancer
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My Skills and Competencies

Lead Generation
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

General Virtual Assistance Training
Canva Graphic Design Essentials

My Experience and Education

  • EXPERIENCE
  • EDUCATION
On-going
Bachelor of Science in Business Administration major in Human Resource Management

Polytechnic University of the Philippines (Manila)

1996
High School Graduate

The Sisters of Mary School

2024 - 2024
Transparent BPO
(Sales Representative (Healthcare account – Work from home))

• Responsible in taking outbound and inbound calls to attend customer concern, generate sales, and successfully transfer the call to the Pharmacy Advisor
• Gather and verify pertinent information prior transferring call to the Pharmacy Advisor
• Observe proper call flow handling and call etiquette to avoid QA markdown and auto-fail.

2022 - 2023
Wendover Philippines
(Telemarketer / Lead Generation Specialist (Office Relocation Campaign - US and Canada - Work from home))

• Responsible in taking outbound calls to generate leads
• Search for companies/businesses who are planning to move their office or opening a new branch using google maps
• Gather all information needed and input details to insightPRM

2018 - 2022
Demand Science Team Phils. Inc.
(Virtual Telemarketing Associate (Whitepaper campaign – work from home))

• Responsible in taking outbound calls to generate leads
• Explain prospect the reason of the call and the content of the whitepaper that we’re about to share
• Observe the proper call flow handling and call etiquette to avoid QA markdown and rejection
• Thorough assessment on prospects pertinent information most especially the job title by following the taxonomy chart prior sending for qualification
• Should perform well to pass the monthly KPI and get corresponding incentives

2015 - 2017
Alorica
(Customer Service Representative (Satellite Radio Account))

• Responsible in answering inbound calls and resolving customer’s issues and concern
• Assisting customer to activate an account, providing the best package option that will suit his preferences
• Explaining and helping subscriber to understand billing records
• Assisting customer to process payment over the phone
• Helping caller in troubleshooting a radio and get a satisfied signal
• Upselling for an additional radio and subscription

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Social Media Management

Graphic Design

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Sto. Tomas City, Batangas,
Philippines


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