Bachelor of Science in Business Administration major in Human Resource Management
Polytechnic University of the Philippines (Manila)
High School Graduate
The Sisters of Mary School
Hello! I'm Ireen from the Philippines. I am an experienced social media manager with a background in telemarketing for various campaigns. I have a strong understanding of customer behavior and communication techniques that can be applied to social media strategies. My telemarketing experience has equipped me with the skills to effectively engage with audiences, build relationships, and drive conversions through personalized outreach. I am confident in utilizing these skills to enhance the effectiveness of social media campaigns and maximize results for your brand.
Outside my work, I enjoy visiting new cafes and I find inspiration in continuing my studies during weekends.
As a virtual assistant, my ultimate goal is to provide exceptional support and assistance to my clients, ultimately contributing to their success, and I am excited about the journey ahead. My success as a virtual assistant is directly tied to the success of my clients, and I am committed to fostering a collaborative and productive partnership that drives mutual growth and accomplishment. Let's work together towards achieving your goals and unlocking full potential of your business. I look forward to connecting with you.
Polytechnic University of the Philippines (Manila)
The Sisters of Mary School
• Responsible in taking outbound and inbound calls to attend customer concern, generate sales, and successfully transfer the call to the Pharmacy Advisor
• Gather and verify pertinent information prior transferring call to the Pharmacy Advisor
• Observe proper call flow handling and call etiquette to avoid QA markdown and auto-fail.
• Responsible in taking outbound calls to generate leads
• Search for companies/businesses who are planning to move their office or opening a new branch using google maps
• Gather all information needed and input details to insightPRM
• Responsible in taking outbound calls to generate leads
• Explain prospect the reason of the call and the content of the whitepaper that we’re about to share
• Observe the proper call flow handling and call etiquette to avoid QA markdown and rejection
• Thorough assessment on prospects pertinent information most especially the job title by following the taxonomy chart prior sending for qualification
• Should perform well to pass the monthly KPI and get corresponding incentives
• Responsible in answering inbound calls and resolving customer’s issues and concern
• Assisting customer to activate an account, providing the best package option that will suit his preferences
• Explaining and helping subscriber to understand billing records
• Assisting customer to process payment over the phone
• Helping caller in troubleshooting a radio and get a satisfied signal
• Upselling for an additional radio and subscription
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.