2019
Bachelor of Science in Tourism Management
Jose Rizal University
Hello, My Future Client! I'm Inna, your Fantastic Virtual Assistant.
I, Inna, a person who is Committed, Reliable, Strong-willed, and Goal-Oriented. I've worked as a customer care agent for more than three years in the BPO sector. I am relatively new to the corporate world but I feel excited by it, and I am confident in my ability to learn new things.
I've had a rewarding experience working in the BPO sector. Everyday interactions with various clients have taught me how to be more patient and sympathetic. I gained knowledge about how to expand my field of expertise and improve my communication skills. I am dedicated to continuous training and self-development since I am constantly seeking for methods to enhance my abilities and knowledge in order to better serve our consumers. I have a strong love for helping others and take great delight in providing excellent client service. I've been managing my own online thrift store business for two years now as my part time income, and use social media methods that reach goals of promoting the business. I have some experience with Facebook ads, and I am pretty familiar with social media sites.
Given my little background, I am confident in my ability to complete any given assignment. I am looking forward to working with you to accomplish the objectives of your company.
My Skills and Competencies
Data Entry
Payroll Processing
Administrative Tasks
Content Moderation
Social Media Management
Certificates
×
![]()
My Experience and Education
2022
-
2023
TaskUs
(Content Moderator)
We have a set of rules to go by as we evaluate videos on social media. We determine if anything is against the rules or okay to post online based on the guidelines.
2020
-
2022
Teletech Inc.
(Payroll Express)
We take calls from clients and administrators of businesses who use ADP for payroll. By making a batch and sending payroll for them, we help with the payroll processes. We also help with creating payroll reports, onboarding new employees into the system, setting up taxes, helping with employee time and attendance, and managing vacation time.
July
-
October 2019
Sequential Technology International
(Customer Service Representative)
Receives calls from AT&T/DirecTV customers and helps them with their account or internet plan changes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Payroll Processing
Helps with processing payroll, onboarding new employees, managing PTO, time and attendance, and generating reports.
Administrative Tasks
Providing client assistance with administrative responsibilities.