2001
BSBA – Financial Management
FEU – FERN College
Trusted Virtual Support for Real Success
My name is Ingrid Martha Alvarez, and I bring with me long years of experience in the customer service industry. Having worked in the fast-paced and high-pressure environment of a cruise ship, I’ve developed the ability to stay calm under pressure, adapt quickly to different situations, and deliver excellent service no matter the challenge. You can trust me to handle tasks with professionalism, reliability, and dedication.
While I am a newbie in the Virtual Assistant field, I bring with me strong transferable skills from my professional background. I am highly organized, detail-oriented, and committed to providing accurate and timely results. My experience has taught me the importance of communication, problem-solving, and efficiency—qualities that make me a dependable partner even as I continue to grow in this industry.
As your Virtual Assistant, my goal is to support you in managing daily tasks, improving productivity, and giving you more time to focus on growing your business. With my dedication to learning and commitment to excellence, you can count on me to provide not only reliable assistance but also the initiative to adapt and deliver beyond expectations.
My Skills and Competencies
HomeCare Management
Email Management
Customer Service
Social Media Management
Data Entry
Certificates
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My Experience and Education
2018
-
2025
Vships / Northsea Maritime Corporation
(Butler)
Responsible for a VIP Guests.
Deliver personalized, high-end service to international guests, ensuring exceptional luxury experiences in line with Silversea’s five-star standards.
Anticipate guest needs by providing proactive and attentive service, creating a seamless and memorable cruise experience.
Coordinate with housekeeping, dining, and other departments to maintain immaculate suites and exceed guest expectations.
Trained in luxury hospitality etiquette, maintaining confidentiality and demonstrating cultural sensitivity with diverse clientele.
2006
-
2018
Magsaysay Maritime Corporation
(Butler/Cabin Sterwadess)
Maintaining high standards of cleanliness and hygiene in guest cabins and assigned areas. Coordinating with the housekeeping and hospitality team to meet company service standards.Handled guest concerns with professionalism, discretion, and problem-solving skills.
2002
-
2006
Networld Hotel manila
(Housekeeping attendant and Shift leader Trainee)
Responsible for maintaining cleanliness of the rooms, overall incharge in afternoon shift.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
HomeCare Management
Managing clients and caregivers in a Home care Institute, this includes scheduling and recruiting.
Appoinment Setter
Scheduling client meetings, managing calendars, and supporting sales teams through effective communication.