1991
Medical Technology
Far Eastern University
More Info About Me
Hello, I'm Imelda Constantino, but most people call me Mheldz. I'm a mother of four wonderful kids and a proud grandma to alovely girl. While I didn't complete my college degree, I've always had a thirst for learning. When I'm not busy with family, you'll often find me belting out my favorite tunes at karaoke nights or tending to my beloved plants.
One of my greatest joys is embarking on long motorcycle rides with my husband, where we can soak in the beauty of nature and discover new food specialties along the way. I consider myself a jolly person, and I believe in the importance of maintaining a healthy work-life balance. Life is too short not to enjoy nevery moment, Smile and be Happy
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
Independent Employment
(Virtual Assistant)
*Work in projects that deliver operational efficiency and customer satisfaction
*Reach and assess KPIs and operational metrics
*Perform administrative functions
*Appointment-Setting
*Cold Calling
2017
-
2021
iQor Inc.
(Customer Service and Sales ,Collection Specialist)
*Handles inbound calls to address customer concerns such as, but not limited to billing and payment arrangement.
*Making upsell opportunities for existing and new customers for Mobile devices and services.
2010
-
2017
Telstra / Teletech Inc
(Digital Live Chat and Email Support/Front and Back of House with Sales Customer Service Representative)
*Post-Sales and Service Request creation
*Managed resolution of customer complaints, within given timescales and productivity benchmark
*Attend to online order status, activation, and order remediation for customer requested services
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.