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BS Psychology
Cavite State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
EXL Service Philippines
(Clinical Service Representative)
Manage a high volume of inbound calls
Utilize and navigate multiple systems simultaneously
Review and assess prior authorization requests ensuring adherence to prior auth requirements
Compile essential medical documentation to support prior authorization requests including medical records, test results, and clinical notes
Routes telephone calls and mail to appropriate departmental resources for follow-up on problem accounts
2022
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2022
Dynata Philippines
(Market Research Interviewer)
Make outbound calls/ telephone interviews on behalf of our client
Record interview responses in detail
Effectively manage a high volume of calls in a fast-paced environment
2021
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2021
Freelance
(Social Media Manager)
Use social media marketing tools
Stay up to date with the latest social media best practices and technologies
Create a social media content schedule that balances informative/image posts
Managing Social Media platforms such as FB, IG, and Twitter
Handling Engagement
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.