Bachelor of Science In Information Technology
AMA Computer College
8-year proven record as a Customer Service Representative, Technical Support, and as an Administrative Assistant working directly to my US Client.
I am proficient in utilizing a range of tools including Google Workspace, Zoom, Facebook Ads Manager, Slack, Calendly, Microsoft Office, Canva, Capcut, Popstream, ChatGPT, Facebook Meta, RingCentral, Talkdesk, Google Voice, Ring Central, Box Drive, and Loom to efficiently carry out tasks according to client requirements.
• Always up to do challenging tasks.
• Resourceful
• Dedicated and Score Driven
• Goal Oriented
• Strong work ethics
• Can perform independently or in a team environment, and can work under pressure with minimal supervision.
• Leadership Skills
• Coaching Skills
• My skills include computer literacy, Digital marketing and Market Research, Content creation, Visual Arts since I am a professional Tattoo Artist.
AMA Computer College
-Directly report to US Clients for action items, weekly and monthly performance.
-Facilitate internal calibration sessions to the team
-Provide coaching recommendations to representatives and other members of the team.
- Conduct bi-weekly reports to clients and provide recommendations for better customer experience.
-Accomplish Daily QA reports and forward it to US Clients.
-Check daily outliers and provide action items for quality progression.
-Conducts QA calibration and team stand ups to better address team opportunities, initiate individual coaching -sessions with agents who are having low quality score and productivity.
-Facilitates town hall meetings with other leaders to provide best practices and recommendations for better quality outputs.
-Conducts coaching sessions regarding time management on how the team can meet with the deliverables prior to deadline.
-Accomplish daily QA and Auditing Stock Keeping Units (SKU)
-Check Projects and ensure SKUs follow catalog standards to avoid customer confusion when visiting brand websites.
-Check product description associated to SKUs
-Ensure option consolidation if it abides with the standards of the brand.
-Check associated images and flagging inappropriate content associated with SKUs to make sure it is healthy and optimum.
- Caters Inbound calls for all google devices related issues.
- Addressed Account recovery issues from customers.
- Caters Inbound calls for all Telstra billing related issues.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Editing Video Content specifically for Tiktok, Facebook, Youtube