2016
Bachelor of Science In Information Technology
AMA Computer College
More Info About Me
8-year proven record as a Customer Service Representative, Technical Support, and as an Administrative Assistant working directly to my US Client.
I am proficient in utilizing a range of tools including Google Workspace, Zoom, Facebook Ads Manager, Slack, Calendly, Microsoft Office, Canva, Capcut, Popstream, ChatGPT, Facebook Meta, RingCentral, Talkdesk, Google Voice, Ring Central, Box Drive, and Loom to efficiently carry out tasks according to client requirements.
• Always up to do challenging tasks.
• Resourceful
• Dedicated and Score Driven
• Goal Oriented
• Strong work ethics
• Can perform independently or in a team environment, and can work under pressure with minimal supervision.
• Leadership Skills
• Coaching Skills
• My skills include computer literacy, Digital marketing and Market Research, Content creation, Visual Arts since I am a professional Tattoo Artist.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Expert
Video Editing
Content Creation / Writing
Certificates
My Experience and Education
2021
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2022
Office Partners 360
(Team Manager / Project Manager)
-Directly report to US Clients for action items, weekly and monthly performance.
-Facilitate internal calibration sessions to the team
-Provide coaching recommendations to representatives and other members of the team.
- Conduct bi-weekly reports to clients and provide recommendations for better customer experience.
2020
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2021
Office Partners 360
(Team Quality Analyst)
-Accomplish Daily QA reports and forward it to US Clients.
-Check daily outliers and provide action items for quality progression.
-Conducts QA calibration and team stand ups to better address team opportunities, initiate individual coaching -sessions with agents who are having low quality score and productivity.
-Facilitates town hall meetings with other leaders to provide best practices and recommendations for better quality outputs.
-Conducts coaching sessions regarding time management on how the team can meet with the deliverables prior to deadline.
2019
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2020
Office Partners 360
(Data Analyst)
-Accomplish daily QA and Auditing Stock Keeping Units (SKU)
-Check Projects and ensure SKUs follow catalog standards to avoid customer confusion when visiting brand websites.
-Check product description associated to SKUs
-Ensure option consolidation if it abides with the standards of the brand.
-Check associated images and flagging inappropriate content associated with SKUs to make sure it is healthy and optimum.
2017
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2019
Google Sykes Asia Inc.
(Technical Support)
- Caters Inbound calls for all google devices related issues.
- Addressed Account recovery issues from customers.
2016
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2017
Telstra Powered by Teletech
(Customer Service Representative)
- Caters Inbound calls for all Telstra billing related issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Video Editing
Editing Video Content specifically for Tiktok, Facebook, Youtube