2009
Bachelors of Arts in English
Polytechnic University of the Philippines
More Info About Me
I am Ian Nava; I have 10 years of experience in Customer and Technical support. I started working as a Customer Care Agent in a call center gradually moving to a Technical Support Analyst. I also did social media management tasks promoting a Boxing page in YouTube and Facebook this includes schedule calendar posting, content creator and FB ads. I also currently promoting a page in Instagram that sell shoes. I am a team player. I am outgoing, dedicated, and open-minded. I also value Integrity and Innovation. I get across to people and adjust to changes with ease. I believe that a person should work on developing their professional skills and learning new things all the time. Currently, I am looking for new career opportunities that I can share my skills to clients. I have enough experience to occupy a managing position and I will be glad to work on increasing the customer loyalty rate of your company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2017
-
2022
Optum Global Solution
((Provisioning/Support Analyst | NSIS) Broadband)
-Provide support to end users regarding internet issues
- Interact with internet service providers like Time Warner and ATT to provide services to our
work from home employees living in the us
- Gather customer’s information and provide updates on their created ticket
- Diagnose and resolve technical hardware and software issues involving internet connectivity
- Create documents and standard procedure regarding rules and ordering for a certain internet
provider; example: Pricing and Speed
- Redirect problems to appropriate resource
- Create knowledge-based information for the team to check regarding to some questions about
procedures and ordering
-Follow up and make scheduled call backs to end users where necessary
2014
-
2016
Convergys Philippines Services Corporation
(Technical Support Representative (ATT UVERSE))
- Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms
-Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients, IPTV, VOIP and more
- Research required information using available resources
- Follow standard processes and procedures
- Redirect problems to appropriate resource
- Offer alternative solutions where appropriate with the objective of retaining customers’ and
clients’ business
-Follow up and make scheduled call backs to customers where necessary
2013
-
2013
Pharmabest Incorporated
(Medical Representative)
- Build good relationship with healthcare professionals in order to sell them prescription drugs.
- Work for drug companies to push sales of my products (e.g Tamsumax, Tacromax, Hepasino)
- Distribute information example provide drug samples and literature
about our companies' products to physicians, hospital nurses
- Persuade doctors to prescribe the drug to patients
- Answer questions about my product, their cost, and possible side effects
- Attempt to identify doctors who dispense the most prescriptions
-Monitor prescription data to see who is prescribing your medication.
-Take sales orders.
- Work with a sales team to develop strategies to approach potential customers and garner sales.
- Keep informed about competitors' products.
- Deliver sales reports to upper management and ensure quotas are met.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.