Hey I am Ian Jay

Your Reliable Virtual Assistant

My name is Ian Jay Ulayao Javien, 25 years old, and I am happily married with one son who inspires me to keep growing both personally and professionally. Outside of work, I enjoy playing basketball, which not only keeps me active but also strengthens my teamwork and discipline—skills I also bring into my professional life.

I have 3 years of experience in the BPO industry, where I worked with different companies handling various accounts. My background includes being a Customer Service Representative (CSR) for healthcare accounts, assisting patients and providers with inquiries, as well as a CSR for Uber, where I supported riders and drivers with trip concerns, payment issues, and account management. These roles have strengthened my communication, problem-solving, and multitasking abilities.

In addition to customer service, I also gained experience as a moderator, ensuring compliance with community guidelines and maintaining a safe and engaging environment for users. With my diverse background, I am confident in my ability to adapt to different roles, provide excellent service, and contribute positively to any team I join.

Ian Jay Ulayao Javien
Taguig City, Philippines
ianjayjavien032@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Patient Communication
HIPAA Compliance
Database management and record organization
Confidentiality and data security
Medical Virtual Assistant
Data Entry

Certificates

CERTIFICATE OF PARTICIPATION
Introduction to Bookkeeping
TYPING CERTIFICATION

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019-2021
BACHELOR OF SCIENCE TECHNICAL VOCATIONAL EDUCATION

A degree program focused on developing both technical expertise and teaching competencies in vocational fields. It provides training in pedagogy, curriculum design, and hands-on technical skills, preparing graduates to work as educators, trainers, or professionals in technical and industrial sectors.

2020-2021
TESDA COMPUTER SYMTEM SERVICING NCII

Skilled in installing, configuring, and maintaining computer systems and networks. Proficient in diagnosing and troubleshooting hardware and software issues, setting up wired/wireless networks, and providing technical support to ensure efficient IT operations.

2017-2019
Humanities and Social Sciences

SENIOR HIGH SCHOOL GRADUATE
Humanities and Social Sciences (HUMSS) strand graduate with a foundation in communication, critical thinking, and social awareness. Skilled in research, writing, and interpersonal interaction, with an interest in fields related to people, society, and service.

2024 - 2025
TELUS DIGITAL
(CUSTOMER SERVICE REPRESENTATIVE UBER ACCOUNT , CONTENT MODERATOR ROBLOX ACCOUNT)

✨ Assist riders and drivers with inquiries, trip issues, and account concerns.
✨ Provide support through calls, chat, or email to ensure smooth user experiences.
✨ Resolve complaints promptly while maintaining professionalism and empathy.
✨ Guide users on Uber policies, app navigation, and payment issues.
✨ Escalate complex cases to the appropriate support teams when needed.



✨ Monitor user-generated content to ensure compliance with Roblox community guidelines.
✨ Review and remove inappropriate or harmful content.
✨ Handle reports from users regarding violations or unsafe behavior.
✨ Maintain a safe, fun, and respectful online environment.

2023 - 2023
TELEPERFORMANCE
(CSR Healthcare)

📞 Handle Patient Inquiries – answer calls, emails, and chat regarding appointments, billing, insurance, and services.

🗂️ Schedule and Confirm Appointments – assist patients with booking, rescheduling, and follow-ups.

🏥 Provide Information on Healthcare Services – explain medical procedures, insurance coverage, and clinic policies.

💳 Assist with Billing & Insurance Claims – guide patients through payment options, claim status, and account balances.

📝 Maintain Accurate Patient Records – update information in the system while ensuring confidentiality and compliance (HIPAA).

🤝 Resolve Complaints and Concerns – handle patient issues professionally and escalate cases when necessary.

👩‍⚕️ Support Healthcare Staff – coordinate with doctors, nurses, and administrative teams to deliver seamless patient care.

😊 Deliver Excellent Customer Service – ensure patients feel valued, respected, and supported throughout their healthcare journey.

My Services

Medical Virtual Assistant

📅 Appointment Scheduling , Calendar Management – booking, confirming, and rescheduling patient visits.

Customer Support

I provide professional customer support services, including handling inquiries via chat, email, and phone.

📝 Medical Billing, Coding, and Documentation

I offer support in medical billing, coding, and documentation by accurately entering patient records.

Email Management

I provide professional email management by organizing inboxes, filtering important messages, and responding to routine.

Calendar & Schedule Management

I help prioritize tasks, avoid scheduling conflicts, and keep businesses on track with their deadlines and commitments.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taguig City,
Philippines
Email :
ianjayjavien032@gmail.com


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