Hi there! My name is Ian Jay

Get to know me!

I am 25 years old.

While I identify as introverted, I possess strong collaborative skills that enable me to excel in team settings. I thrive in quieter environments but consistently contribute effectively in group dynamics. My ambition and strong work ethic drive me to pursue excellence, and I am always willing to invest additional effort to ensure tasks are completed to a high standard.

Throughout my career, I have demonstrated a commitment to excellence, which played a significant role in my hiring as a Business Trainer and my recognition as one of the Project's Best 100 Employees of 2023 at my previous company. I consistently strive for high performance, and I am confident that my skills and expertise make me a strong candidate for the virtual assistant role. I am eager to bring my passion, commitment, and dedication to contribute to the ongoing success of the team and the company.

Ian Jay C. Baguio
General Santos City, Philippines
ianjaybaguio0901@gmail.com
Freelancer
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My Skills and Competencies

Administrative Support
Social Media Management
Graphic Designer
Data Entry
Content Writing

Certificates

General Virtual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
On Going
Professional Education Earning Units

Brokenshire College Socsksargen, Inc.

2022
Bachelor of Arts in English Language Studies

Mindanao State University – General Santos City
Cum Laude

2018
Humanities in Social Sciences

Notre Dame of Dadiangas University

2024 - 2024
Pro VA
(General Virtual Assistant)

- Attended training for the General Virtual Assistant position led by Coach Dham, where we were assigned tasks to explore our niche and practice our expertise.

2023 - 2024
Accenture, Inc.
(Trainer of Tomorrow)

- Conduct training classes.
- Create and prepare training materials.
- Train agents on various account processes.
- Provide coaching during and after training sessions.
- Develop huddle sheets to help agents improve key metrics.
- Perform root cause analysis to assess agent performance.
- Manage and monitor throughput.
- Send daily reports.
- Address trainees' questions regarding processes and company policies.
- Attend client meetings and calibration sessions.
- Manage calendars and send meeting invites.

2022 - 2023
Accenture, Inc.
(Customer Service Associate)

- Cater to customers with their billing queries.
- Assist customers with troubleshooting to resolve device and network issues.
- Offer mobile products that suit customer needs.
- Manage and resolve customer complaints effectively.
- Build connections with customers to enhance loyalty and satisfaction.
- Drive revenue sales for the company.

My Services

Executive Virtual Assistant

Ensuring that all aspects of executive support are handled with the highest standards.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Writing

Promote the company’s products and services by writing high-quality articles and blogs.


Works

Let's work together !

I am available for freelance projects.
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Get In Touch

Address :
General Santos City,
Philippines
Email :
ianjaybaguio0901@gmail.com


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