2019
Bachelor of Science in Aeronautical Engineering
CATS Aero College
More Info About Me
A motivated, adaptable and responsible person seeking to secure a challenging position in a reputable organization to expand my learning, knowledge and skills while contributing to the success of the company. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.
My Skills and Competencies
MS Office (Word, Excel, Powerpoint)
Social Media Management
Graphics Designer
Data Entry
Customer Service
Certificates
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My Experience and Education
2021
-
2022
IBEX Philippines
(Subject matter expert (Trainee))
• Oversee day-to-day operation, performance and results for assigned teams.
• Providing knowledge, resources and information to support agents.
• Coaching and offering real-time feedback to agents on improving Customer Interaction.
• Issued concessions for customer returns and reported on product defects, or damages resulting from shipping process.
2020
-
2021
IBEX Philippines
(Customer Service Representative)
• Handle inbound calls and assist customers with product issues and concerns.
• Conferred with customers about concerns with product or services to resolve problems.
• Issued concessions for customer returns and reported on product defects, or damages resulting from shipping process.
• Effectively managed incoming calls/chats daily.
April 2018
-
July 2018
Lufthansa Technik Philippines, Line maintenance Southern Philippines Division, Aircraft Maintenance department – Lapu Lapu City, Cebu
(On the Job trainee)
• Assist in handling work packages and task card in production planning and control department.
• Assist in performing ground handling services, line maintenance and Transit checks on the ramp.
• Assist in performing inventory check, tool maintenance and calibration.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Provide assistance and resolution to customer queries and issues.