2017
-
2022
HSBC
(Assistant Manager for Operations)
• Manage 20 operational associates with a different task, give assignments and regularly evaluate employee performance.
• Regularly receive and approve timesheets.
• Meet with other operations managers to ensure all staff is being effectively trained and properly utilized.
• Manage end of day report.
• Creating and managing the capacity plan for the entire team and responsible for quality checks.
• Ensuring that the agreed service levels are achieved and desired productivity is attained.
2016
-
2017
Convergys
(Fraud analyst)
• Taking in calls if a client reported a fraud on the account.
• Resolve client/s concern and queries.