2017
Bachelor of Science in Information Technology
Diliman College
More Info About Me
With 4yrs BPO Experience and 1yr Managerial Experience.
My Skills and Competencies
Customer Service
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2020
CA Telemarketing Inc dba Collective Solution
(Subject Matter Expert)
Supervisor
2021
-
2023
CA Telemarketing Inc dba Collective Solution
(Team Manager)
Determined quality assurance benchmarks and set standards for improvement.
Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Offer advice and assistance to customers, paying attention to special needs or wants.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.