2007
Bachelor of Science Business Administration Major in Marketing
Rizal Technological University
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
Jan. 2023
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Jan. 2024
HelloConnect
(Customer Care Specialist)
-Provide timely order updates and track delivery progress.
- Assist customers, especially the elderly, in selecting meals based on preferences and dietary needs.
- Aid customers in understanding billing, subscription plans, and weekly meal quantities.
- Guide customers through meal selection and subscription options.
- Generate reports on delivery issues and collaborate with teams to resolve them.
2013
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2014
Teleperformance
(Customer Service Representative)
-Match product benefits with customer needs
-Process customer payments
-Apply customer service policies
-Product Inquiries
2014
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2015
Convergys
(Customer Service Representative/Tech)
-Identify and handle customer inquiries.
-Apply customer service policies.
-Match product benefits with customer’s needs.
2020
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2022
Sykes Asia Inc.
(Customer Service Representative)
-Determines customer’s issues or concerns regarding their credit cards and providing resolutions by selecting and explaining the best solutions.
- Identifies and assesses customer’s needs to achieve satisfaction (NPS).
2018
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2019
Huawei Philippines Technology
(Sales Representative)
-Promotes Huawei Mobile Phones
-Product Sales
-Product Specifications
2015
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2016
Acquire Asia
(Customer Service Representative)
- Apply customer service policies.
- Resolve customer’s concerns.
- Educate customers on product and services offered in billing, sales and technical assistance.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.