2014
Bachelor of Science in Information Technology
Arellano University
More Info About Me
I am a strategic and analytical thinker with a proven track record and experience of handling administrative tasks like organizing appointments, answering calls and emails, arranging hotel reservations. Committed to continuous improvement and driving team success.
My Skills and Competencies
Social Media Management
Fb Ads Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
IntouchCX - Manila (CPT1)
(GUEST SPECIALIST)
Arranged hotel reservations Handled inquiries regarding the hotel's policies
Addressed guest complaints and provided appropriate resolutions
2021
-
2022
IntouchCX - Manila (CPT1)
(CUSTOMER EXPERIENCE ASSOCIATE)
Managed Business-to-Business (B2B) accounts Collaborated with several
utilities providers to accomplish a specific set of tasks
2016
-
2020
Alorica - The Fort, Taguig City
(CSR)
Tracked customers’ orders Managed returns, refund, and cancellation of orders
Provided assistance and information on product features
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Fb Ads Expert
Advertise your business across Facebook various ad formats and maximize your budget.