2010
Blank
Benigno Aquino Jr. High School
More Info About Me
Hello, my name is Grace. I worked in the BPO industry as a customer service representative with 6 years of experience providing customer and technical support. I have been a Quality Evaluator in BPO for a quite while now. I am a team player with an excellent work ethic and computer abilities. Seeking to advance my career and improve my skills to expand my interest in freelance jobs and meet excellent people to work with and learn with.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Amazon Expert
Attention to Details
Google Suite
Certificates
My Experience and Education
2021
-
2022
Concentrix
(Advisor I , Technical Support for a Design Company)
Customer/Technical support via email . Minimal checking of design errors cancel ing/reprinting and processing a refund.
2021
-
2021
Concentrix
(Advisor I , Customer Service for Education Company)
Email and phone support processing cancelation of the online product ordered. Assisting a customer with their query about the online educational books and services.
2020
-
2021
Concentrix
(Advisor I , Customer Service for a Retail Company)
Phone support for a customer's e-commerce order inquiries. Process orders, track, and cancel .
My Services
Cold Calling
Cold Calling
Appointment Setting
Appointment Setting
Customer Service/Technical Support
Customer Service/Technical Support
Email Management
Email Management
CRM Management
CRM Management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.