2019
Bachelor of Science in Tourism Management
Polytechnic University of the Philippines
About me
Hi! I'm a young mom that aims to have financial freedom in order to reach her dreams for herself, her family, and her child. I love dancing, listening to pop and soft music, watching action and horror movies, and I love singing as well.
I have a Bachelor's degree in Tourism management and my experience has allowed me to enhance my managing skills where I focused on tour planning and events organizing. Also, I'm perfectly adequate in creating content and presentations using Canva, MS Office, Prezi, and such. I can do data entry, lead generation, emails, chats, and even make phone calls for you, let me know what you need and I will get it done.
I'm passionate about my work. My initial priority is client satisfaction and I am always concerned about the client's satisfaction by providing the highest possible results. I love this type of work, am available for long or short-term projects, and am very flexible. Microsoft Excel is one of the most-used software programs in the business world, which is why I'm here to make sure you get the full benefit of it. I would love to put my expertise to work for you!
I have skills in community management and with great ability to communicate with people. I am a fast learner, and very proactive to learn. I am also sincere and transparent. If you are interested in working with someone who truly has experience in the industry, and can deliver excellent results, contact me.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
24-7 Intouch
(Customer Service Representative)
+ Answer inbound calls regarding general account information and the Airbnb Terms and Condition.
+ Assisted users with hotel rebooking.
+ Assists users with their damage claims.
+ Collect documentation from users to validate claims then conduct an investigation.
+ Check user’s eligibility and process reimbursements.
+ Conducts outbound calls when the user requested.
2020
-
2021
Acquire BPO
(Customer Service Representative - Remote)
+ Assist customers about their account information.
+ Assist customers in paying over the phone.
+ Assist customers with their billing complaints.
+ Transfer customers to the correct department if they are misrouted.
+ Process refund and credit requests.
+ Answer email inquiries.
+ Conduct outbound calls to update customers about their credit or refund requests.
+ Conduct outbound calls to collect payments.
+ Update day-to-day calls tracker.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.