2011
AB Mass Communications major in Broadcast Journalism
St. Paul University of Quezon City
More Info About Me
A hustling momma who aim to help entrepreneurs to expand their business in field of customer service and SEO.
My Skills and Competencies
SHOPIFY VA
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
SaintChic
(Customer Experience Manager)
1. Customer Experience Manager using CRM (Zendesk and Gorgias) and META Facebook Business.
2. Handles disputes/chargebacks via Klarna, Paypal and Shopify.
3. Update product listing via Dropified.
4. Upload tracking numbers, delays, returns and exchange via AfterShip.
5. Aliexpress Supplier negotiation
2018
-
2022
KundaliniPrana
(Virtual Assistant)
-Shopify Order Fulfillment (Oberlo)
-Aliexpress (Shipping tracking and Refunds)
-GMAIL Email Support
-META comment moderation and messages.
-Excel Spreadsheet
2016
-
2017
HireIris
(Virtual Assistant)
- Shopify Account Management
Order Fulfillment
Tracking
Returns/Exchange
Product Uploads
Chargebacks (Shopify & Paypal)
- Keen to details in Google Suite
- Zendesk (Email and Live Chat)
- Social Media Support
- Trello
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
SHOPIFY VA
It's important to provide customer satisfaction, streamline processes, and maintain strong relationships with customers.