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Bachelor of Science in Accountancy
Ateneo de Davao University
More Info About Me
I’m Henry Nenen T. Palacios and I’m 26 years old. My work experience is with BPO industry where I worked for almost 9 years as a Customer Service representative. I handled different LOB such as Billing, Sales & Technical Support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Full Potential Solutions
(Technical Support)
- Troubleshoot and resolve tech issues for clients (software, hardware, etc.)
- Assist customers with scheduling appointment for technician visits
- Document issues and solutions for future reference
2023
-
2024
Sutherland Global
(Customer Service Representative (Billing, Sales & Technical Support))
Handles customer inquiries and issue via phone and email
Meet Sales target by Promoting Products
Provide Excellent customer service experience to boost satisfaction and retention
Use CRM tools to log interactions and track sales Performance
Assist customer with technical issue and scheduling technician visits
2017
-
2023
IBEX Philippines
(Customer Service Representative)
Handles customer inquiries and issue via phone and email
Meet Sales target by Promoting Products
Provide Excellent customer service experience to boost satisfaction and retention
Use CRM tools to log interactions and track sales Performance
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.