1998
BS Computer Science
Emilio Aguinaldo College
More Info About Me
I’ve been working in BPO industry for more than 5 years as a customer service, a sales representative and a collection expert. I’ve also been an OFW for 9 years as an Operation Executive.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Iqor Philippines Inc
(Sales Expert (T-Mobile Tele Sales))
• Answer phone calls to respond on promotions and offers inquiry for mobile plans mand home internet
• Process orders for new and existing customers in an accurate manner
• Go the extra mile to meet sales quota and facilitate future sales
• Also deals with customer via live chat and doing outbound calls for potential customers to close the sales
2018
-
2020
Teletech Pampanga
(Customer Service and Sales Representative (T-Mobile))
• Answer phone calls to respond to orders, general customer inquiries, billing questions, customer complaints and perform basic troubleshooting.
• Right fit customers based on their needs to facilitate new sales
• Signing up new customers and upselling to add services for existing customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.