2015
BSIT
Lyceum of Subic Bay
More Info About Me
Hi! I am Heidy, an aspiring virtual assistant with a passion for leveraging technology to streamline tasks and enhance productivity. Eager to apply the skills honed through comprehensive online courses, I bring a solid foundation in administrative tasks, communication, and organization. My dedication to learning and adapting ensures a proactive approach to assisting clients and contributing to efficient workflow management in a virtual environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Kayak - HotelsCombined
(Content Support/Editor)
• Data Cleaning and Matching - Verified and aligned data sets (Data A and Data B) to ensure accuracy and consistency.
• Property/Hotel Information Management - Updated and maintained essential property/hotel information in databases or systems.
• Image Management and Enhancement - Sourced new, high-quality images from respective websites to enhance property/hotel data. Uploaded and managed updated images to improve visual representation and accuracy.
• Location Data Accuracy - Verified and corrected property/hotel locations to enhance accuracy and facilitate search functionalities.
• Language Translation - Translated foreign text and content into clear and accurate English. Ensured precise and contextually appropriate translations for effective communication.
• Review Management - Conducted thorough reviews of property/hotel comments to identify and filter out inappropriate or fraudulent reviews. Maintained the authenticity and credibility of reviews by removing foul or misleading content.
• Closed Property Data Verification - Verified and updated data related to closed properties for accuracy and completeness.
• City Image Research - Sourced and curated high-quality images suitable for the main website to visually enhance the representation of cities or areas.
• ALT Tags Project for Accessibility - Provided detailed and descriptive information within image ALT tags for improved user experience and accessibility compliance.
2017
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2018
Convergys Clark
(Tier 2 Customer Service and Sales Representative)
• Customer Support for Digital Television - Assisted customers with concerns related to their digital television subscriptions and technical issues.
• Customer Data Management - Updated essential information within customer databases for accuracy and completeness.
• TV Package Enhancement - Updated customers' TV packages to enhance their viewing experience based on their preferences or needs.
• Product Recommendations - Provided customers with information about new products available, tailoring suggestions to meet their needs or interests.
2015
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2016
Iqor Clark
(Customer Service and Sales Representative)
• Cellphone Service Support - Addressed customer concerns related to cellphone service issues, provided assistance and facilitated package upgrades based on customer requirements and preferences.
• Product Updates and Recommendations - Informed customers about new available products, tailoring recommendations to suit their needs and interests.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.