2015
Internet Technology
ACLC College
More Info About Me
In 2015, I started my career as a Full-Time Customer Service Specialist and a Cold Caller. Providing Service, Building Customer Engagement, and Finding Resolutions by doing Account Research were my task over the past six years.
I perceive the importance of serving people as I have achieved fulfillment in giving them a helping hand. Taking action and choosing to help clients with Small-Medium businesses by being their Virtual Assistants is the objective. I can help accomplish the tasks efficiently and effectively by bringing values combined with skills I honed from my previous career.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
iQor Philippines
(Customer Service Specialist for Sprint | T-Mobile)
● Responsible for handling complex customer issues and providing long term-resolutions.
● Update the internal database with information, changes, and customer discussion.
● Providing product information to consumers that will benefit them and their accounts.
2019
-
2020
iQor Philippines
(Resolution Supervisor for Sprint CFS)
● Partnered with Supervisor and Manager Assisting Junior Agents.
● Guided the agents with a complicated account matter.
● Maximizes Research to identify and provide ideas and Resolution to difficult customer account concerns.
● Receiving escalation phone calls and Handling Objections.
2017
-
2019
iQor Philippines
(Customer Service Representative for Sprint CFS)
● Handling General Inquiries.
● Respond to customer bill questions and payment arrangements.
● Follow up with customers to ensure their issues are resolved.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.