2010
Bachelor of Science in Information Technology
University of Cebu-Banilad Campus
More Info About Me
Efficient customer service professional with 5+ years of experience in call centers. A committed and well-motivated young person who aspires to hold a position where I will be able to interact with customers on a daily basis. Highly articulate and having a clear friendly voice, and is more than able to offer concise and polite assistance in a phone conversation. Currently looking for an exciting opportunity in a customer focused environment, where I will be able to deliver a high quality.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2022
SYKES ASIA INC.
(Customer Service Representative/Technical Service Representative)
• Experience as a Customer Support Representative
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
2016
-
2017
24/7
(Customer Service Representative)
• Accepts inbound and outbound calls
• Responds to customer via chat as a chat support agent
• Respond via email
• Educate customer on their furutre needs
• Setting the right expectation in every concern
2013
-
2016
Eeikaiwa Inc.
(Online Englisht Teacher)
-Teaching English language, speaking, written and verbally to Japanese student.
-Responsible to manage time to finish the certain topicwithin the minimum time.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.