Undergrad
More Info About Me
Hi, I'm Hazel. I'm an aspiring Virtual Assistant. I have been in and out of BPO industry for over 10 years. My job experience was mostly customer service but I also have knowledge of light bookkeeping and sales. In my spare time, I edit some pictures and videos. I got interested in becoming a freelancer since I see it as the most practical way of earning money. If it works, then why not. Right?
My Skills and Competencies
Social Media Manager
Amazon VA
Data Entry
Content Creator
Bookkeeping
Certificates
My Experience and Education
Oct 2021
-
March 2022
TeleTech Philippines
(Customer Service Representative)
Answer inquiries and set up appointments.
March 2020
-
August 2021
Asia Premier One Source Inc
(Subject Matter Expert)
I was working with merchants to provide high-quality business service. This includes researching and resolving issues related to a merchant account, balancing a merchant account, creating customized reports, and sending mail invoices to merchants.
November 2018
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January 2021
iQor
(Customer Service Representative)
Handles day-to-day tasks for processing payments and rate plans applicable to customer accounts.
• Provide in-store support for dealers selling customer service.
• Resolve customer inquiries relating to their phone over the phone or at various locations on the store floor.
• Responsible for troubleshooting customer issues with ECS services including account balance, voice balance, billing inquiries, data plan features and Internet services.
• Complete assigned tasks within department turnaround time and adhere to corporate policies and procedures.
November 2010
-
November 2012
Aegis People Support
(e-Rep)
Responsibilities include processing and confirming payments, completing ordering/shipping and returns/refund processes, communicating with customers through phone calls in a timely manner, and maintaining an organized and efficient office environment.
My Services
Amazon Product Research
Amazon Product Research is the process of searching Amazon for products and finding their keywords to see what people ar
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Amazon Virtual Assistant
Will help you conduct accurate product research to provide important information.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.