2013
AB- Broadcasting
Saint Jude Thaddeus Institute of Technology Surigao City
More Info About Me
I have been working in BPO industry for over 5 years now and I have handled different projects and accounts already such as collections, financial, logistics and healthcare accounts. I am flexible and can do multitasking. I have experience with both inbound and outbound calling and some sort of back-office jobs such as email management and admin tasks. I do love challenges because I firmly believe that it comes after with new knowledge and learnings.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
BroadPath Company
(Customer Care Representative)
Receiving inbound calls. Helping members to place an order over the phone about their prescriptions and over the counter items. Processing payments over the phone.
2021
-
2022
Optum Global Solution
(Customer Healthcare Advocate)
Taking inbound calls and helping members about concerns on their claims, benefits and eligibility for a Dental Plan.
2017
-
2019
Genpact Philippines
(Collection Specialist)
Doing both inbound and outbound calls. Calling debtors to collect funds for their auto loans.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.