2009
Bachelor's Degree in Business Administration major in Management
Polytechnic University of the Philippines
About Me
•2yrs of customer service experience in the BPO industry.
•12yrs of customer service experience in the Food industry.
•Reliable, honest, and conscientious employee who can work under direct or indirect supervision.
•Able to complete assigned duties efficiently and enthusiastically.
•Strengths include the ability to manage several projects simultaneously, work under pressure, and meet deadlines.
•Quick learner who takes initiative and produces results.
•Hands-on experience with Microsoft Word, Microsoft Excel, and Microsoft Powerpoint.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Royal Caribbean International
(REPRESENTATIVE, CRUISE)
• Answers inbound calls from travel partners and/or direct guests. Provide general information regarding Royal Caribbean products, services, and promotions. Quotes prices and availability including cross-selling and up-selling.
• Services existing bookings including making changes to reservations, accepting payments, and assisting travel partners with arranging guest preferences.
• Enters required information into Royal Caribbean systems and maintains an accurate history of each reservation and any associated transactions.
2021
-
2022
Sprint/ T-MOBILE
(SUBJECT MATTER EXPERT / TEAM LEAD)
• Handles inbound calls and responds to customer inquiries
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Handles and resolve customer complaints
• Provide real-time support to agents and assist them in meeting individual metrics
2020
-
2021
Sprint/ T-MOBILE
(CUSTOMER SERVICE REPRESENTATIVE)
• Handles inbound calls and responds to customer inquiries
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Handles and resolve customer complaints
• Provide real-time support to agents and assist them in meeting individual metrics
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.