Diploma in Internet Technology
ACLC College San Pablo
ACLC College San Pablo
As a healthcare advocate we ensure that beneficiaries/members understand their plans and can access the care they need.
Answering customer inquiries: This can range from simple questions about account balances to more complex issues like dispute resolution or loan repayments.
Troubleshooting: Identifying and resolving user issues through active listening, questioning, and logical analysis.
Diagnosis: Utilizing relevant knowledge and resources to pinpoint the exact cause of the problem.
Solution finding: Providing clear and concise instructions on how to fix the issue, potentially including remote assistance or escalation to specialists for complex scenarios.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.