2012
Diploma in Internet Technology
ACLC College San Pablo
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2024
Optum Global Solutions
(Customer Service Representative)
As a healthcare advocate we ensure that beneficiaries/members understand their plans and can access the care they need.
2017
-
2018
Synchrony Global Services Philippines Inc.
(Phone Banker CSR)
Answering customer inquiries: This can range from simple questions about account balances to more complex issues like dispute resolution or loan repayments.
2014
-
2017
Hinduja Global Solutions Ltd.
(Technical Support Representative)
Troubleshooting: Identifying and resolving user issues through active listening, questioning, and logical analysis.
Diagnosis: Utilizing relevant knowledge and resources to pinpoint the exact cause of the problem.
Solution finding: Providing clear and concise instructions on how to fix the issue, potentially including remote assistance or escalation to specialists for complex scenarios.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.