2008
Diploma in Computer Studies
STI College Sta Maria
The Virtual Assistant You've Been Searching For
Hi, I’m Hazel a dedicated, hardworking, and persevering professional with experience in HR administration, healthcare benefits, and medical virtual assistance. I hold an associate’s degree in Computer Studies from STI College Sta. Maria, Bulacan.
With over five years at Conduent, a Business Process Outsourcing company, I’ve managed benefits administration for a USA account and handled end to end HR processes for a U.K. account, gaining expertise across the full employee lifecycle from onboarding to offboarding. I am skilled in managing employee inquiries, documentation, payroll, and benefits with accuracy and professionalism.
Alongside HR, I’ve supported healthcare practices as an outsourced Medical Virtual Assistant, managing EMR tasks, appointments, insurance verification, and claims to improve clinic efficiency and patient care.
I thrive on learning, multitasking, and delivering solutions that create a meaningful impact for both employees and clients.
My Skills and Competencies
Benefits Administrative
Administrative Support
Data Entry
Customer Service
Communication
Email Management
Google Workspace & Microsoft Office
Quality Control / Attention to Detail / Resourceful / Time Management / Organized
Certificates
My Experience and Education
October 2024
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October 2025
Allergy Asthma and Respiratory Care Medical Clinic
(Outsourced Medical Virtual Assistant)
• Manage administrative tasks and maintain accurate Electronic Medical Records (EMR).
• Schedule and confirm patient appointments efficiently.
• Verify patient insurance eligibility.
• Process prior authorizations for medical procedures and medications.
• Data entry.
2023
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2025
CONDUENT BUSINESS SERVICES PHILIPPINES, INC.
(HR Solutions Services Associate III (C03))
• Adhering to the Data Privacy and Security Awareness and only providing information to those authorized and verified individuals.
• Answering HR queries via either phone calls or emails.
• Knowledgeable regarding different processes from new hire, changes and termination request.
• Make sure that all the cases with proper documents needed was process within the SLA.
• Responsible for sending follow up emails if needed additional documents, approvals or clarifications before the process of some request.
• Trained and assisted new colleagues regarding different kind of processes.
2020
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2023
CONDUENT BUSINESS SERVICES PHILIPPINES, INC.
(Benefits Administration Service Associate II (C02))
• Responded to employee inquiries related to payroll, health, and travel benefits, providing clear and accurate information.
• Documents calls by creating detailed notes in the case management system.
• Handles the case management, completes callbacks and escalates the case as appropriate.
• Knowledgeable regarding the process of adding eligible dependents in the employees health and travel benefits.
• Completes transactions or processes in a timely manner with accurate standards.
2015
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2017
LANDMARK GROUP LLC- EMAX ELECTRONICS (Dubai UAE)
(CASHIER/SALES STAFF)
• Accurately handled cash, credit cards, vouchers, and cheque transactions, ensuring balanced cash drawers at the start and end of shifts.
• Processed book entries, issued receipts, and maintained up-to-date customer records and files.
• Assisted customers in locating products, identifying offers, and ensuring accurate pricing.
• Responded to customer inquiries and provided efficient, friendly service to enhance customer satisfaction.
• Contributed to smooth store operations by maintaining an organized checkout area and supporting sales efforts.
2014
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2015
GREENHOUSE INTERNATIONAL TRADING LLC (Dubai UAE)
(RECEPTIONIST)
• Managed office correspondence and documentation using Microsoft Word, Outlook, Excel, Access, and other software tools.
• Maintained accurate company records in compliance with legal requirements and updated internal databases through content management systems.
• Handled financial responsibilities including budget monitoring, invoicing, and cash depositing.
• Coordinated with staff across departments and liaised with external contacts to ensure smooth office operations.
• Ordered, monitored, and maintained office supplies and equipment.
• Organized and distributed incoming mail, and prepared outgoing correspondence and packages.
• Assisted colleagues and external partners with travel and accommodation bookings.
2010
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2013
GREENHOUSE INTERNATIONAL TRADING LLC
(CASHIER/SALESLADY)
• Accurately handled cash transactions, credit card payments, and balanced cash drawers at the start and end of shifts.
• Provided friendly customer service by greeting customers, assisting them in locating products, and responding to inquiries.
• Ensured correct pricing and accurate descriptions of goods during checkout.
• Maintained a clean, organized, and efficient checkout area to enhance the shopping experience.
• Supported sales by promoting products and assisting customers in making purchasing decisions.
My Services
Medical Virtual Assistant
Skilled in Electronic Medical Record (EMR) management, specifically eClinicalWorks, for scheduling, documentation, insur
Customer Service
Manage customer communication, resolve issues, and deliver aseamless support experience to enhance client satisfaction.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative Support
Optimize operations by managing schedules, emails, data and communications to ensure smooth business flow.
HR Processor
Handle an end to end process from new hire to termination, ensuring smooth workflow as per service level agreement.