Diploma in Computer Studies
STI College Sta Maria
Hello, I'm Hazel Cezar Bellen, a single mother of a 7-year-old daughter, graduated with an associate's degree at STI College Sta. Maria Bulacan, enrolled in the Computer Studies course, I am a hard working individual who thrives from gaining new experiences and information. My biggest accomplishment is being able to support my mother and younger siblings financially while simultaneously pursuing my career and taking care of my child.
I have worked for Conduent, a Business Process Outsourcing (BPO) company, for more than 5 years. I started working as a Benefits Specialist Associate for a USA account in 2020 and continued until 2023. I am familiar with the employees' eligibility for travel and health benefits. I can handle and help them with their payroll questions and benefits enrollment requests over the phone or via email. My outstanding performance earned me a promotion to Human Resources Associate III level from 2023 to 2025, where I handled a UK account and was trained using a variety of tools to handle different kinds of processes involving data entries for new hires, changes, and termination requests.
I also worked for 7 years as an Overseas Filipino Worker (OFW) in Dubai, where I was a cashier in charge of handling cash and establishing or identifying accurate descriptions of prices and goods. As a result of my diligence, I was promoted to receptionist or secretary, with experience using a variety of software programs, and was in charge of maintaining the company's efficient records and adhering to legal requirements. I also helped colleagues and external contacts to book travel and accommodations.
I can guarantee you that I can deliver and execute a top-notch task in your organization because I attended professional virtual assistant training where I was able to learn more about the job and improve my knowledge.
STI College Sta Maria
Adhering to the Data Privacy and Security Awareness and only providing information to those authorized and verified individuals.
Answering HR queries via either phone calls or emails.
Knowledgeable regarding different processes from new hire, changes and termination request.
Make sure that all the cases with proper documents needed was process within the SLA.
Responsible for sending follow up emails if needed additional documents, approvals or clarifications before the process of some request.
Trained and assisted new colleagues regarding different kind of processes.
Answering queries of eligible employees and dependents pay, health, and travel benefits.
Documents calls by creating detailed notes in the case management system.
Handles the case management, completes callbacks and escalates the case as appropriate.
Knowledgeable regarding the process of adding eligible dependents in the employees benefits.
Completes transactions or processes in a timely manner with accurate standards.
• Always wear smile and greet customers entering the parking area.
• Direct motorist to parking areas or parking spaces.
• Enter correct plate numbers and issued parking card to every customers.
• Calculate parking cards and collect fees from customers before leaving the parking area.
• Insure that there is a proper turn over of cards, chargers and petty cash to the next parking attendant.
• Do some report and remit the sales for the day.
Manage customer communication, resolve issues, and deliver aseamless support experience to enhance client satisfaction.
Search the Internet for information on a wide variety of topics.
Optimize operations by managing schedules, emails, data and communications to ensure smooth business flow.
Handle an end to end process from new hire to termination, ensuring smooth workflow as per service level agreement.