2015
Bachelor in Secondary Education Major in English
Cebu Normal University
More Info About Me
To be part of a company that indulges professional growth and provides challenging and rewarding career, while allowing me to make good use of my knowledge and skills.
My Skills and Competencies
Social Media Manager
Amazon VA
Data Entry
Customer Service Representative
Invoice Processing
Real Estate Transaction Coordinator
Certificates
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My Experience and Education
2021
-
Present
Cyberbacker
(Transaction Coordinator)
Prepare offer documents
Oversee all aspects of buyer and seller transactions from executed purchase agreement to closing
Maintain or create a Transaction checklist or system for smooth transaction management
Coordinate inspections, title/escrow, mortgage loan, and appraisal processes
Regularly update and maintain communication with clients, agents, title officers, lenders, etc.
Send weekly transaction updates to sellers/buyers
Submit all necessary documentation to the office broker for file compliance
Complete commission statement or greensheet for DA creation
Gather utility and maintenance information from the seller for the buyer side
Coordinate/schedule moving, final walkthroughs, and closings
Create/Apply a post-closing plan for the buyer/seller after the transaction closed
Enter all client information into the CRM/database
Coordinate and schedule meetings
Calendar Management and daily to-do list
Email management
Research personal information such as date of birth, phone number, email address, social media accounts, etc. (data mining) - back - up
Data entry
Build, implement, and manage systems
Back Office support
Be the first point of contact in handling customer inquiries
Call to follow up on services
Set appointments for certain services needed
Set travel arrangements for staff/clients as needed
2016
-
2020
QBE-GSSC
(Claims Officer)
Investigate parameters of eligibility of claims and make sure the correct payments are raised. Communicate
with clients through various channels, ensuring empathy in all situations. Negotiate settlements and address resolutions in a timely manner. Being an intermediary between the main office and the final user in a way that benefits both ends. Consistent Top Performer.
2015
-
2016
Sykes Asia
(Customer Service Representative)
To provide dental benefits information to patients in USA, explaining inclusions and exclusions in their insurance policies.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems
Amazon Virtual Assistant
Will help you conduct accurate product research to provide important information.
Real Estate Virtual Assistant
Oversee all aspects of buyer and seller transactions from executed purchase agreement to closing.