2014
BSHRM
University of Manila
Skilled Email Management Expert and Versatile Virtual Assistant
I am thrilled to share with you an exciting chapter in my professional journey as I embark on a transformative career transition into freelancing.
For 3 years, I developed a strong foundation in customer service and communication. I have a proven track record of delivering timely and personalized responses to customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. My experience has honed my ability to handle a high volume of emails while maintaining a high standard of quality and attention to detail.
In addition to my email support experience, I possess a range of skills that are highly relevant to the virtual assistant role. I am highly organized, with excellent time management skills and the ability to prioritize tasks effectively. I am also adaptable and resourceful, capable of quickly learning new processes and systems to meet the needs of the role.
As I enter this new chapter, I am filled with a sense of anticipation and enthusiasm for the possibilities that await. I am ready to embrace the challenges, seize the opportunities, and make a meaningful impact as a virtual assistant.
My Skills and Competencies
Customer Service
Email Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Hallyu Grail https://www.facebook.com/hallyugrail
(Social Media Manager - Trainee)
I have joined Virtual Assistant Training Program under PROVA.ph and my mentor gave me a project to create a Facebook Page from scratch. I created my own logo and banner for this page and also I am the one in charge of creating content calendar, captions and engagement on this page.
2020
-
2023
Concentrix
(Email Support)
Responding promptly to customer inquiries, requests, and concerns via email with professionalism and empathy.
Investigating and troubleshooting customer issues, such as order discrepancies, delivery delays, product defects, and payment issues.
2014
-
2019
Shakeys
(Restaurant Staff)
Cashier Duties:
Accurately processing transactions using a point-of-sale system.
Food Serving:
Delivering exceptional customer service by taking orders and serving food promptly and courteously.
Bartending:
Preparing and serving a variety of beverages.
Delivery Coordination:
Overseeing the coordination of delivery orders, ensuring accuracy and timeliness.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Creating visual concepts to visually communicate messages to the target audiences.